February 8, 2012, 11:21 AM

Dell and J.C. Penney top response time tests in January

Dell and J.C. Penney posted the best Firefox and Internet Explorer response times.

Jon Love

Associate Editor, Research

Lead Photo

Dell.com and JCPenney.com produced the best high broadband access times among 23 large web retailers tested in January, according to Compuware Gomez. Last month, Dell.com posted the fastest response time in Firefox tests with an average web site load time of 0.88 seconds. JCPenney.com finished atop last month’s Internet Explorer testing with an average of 0.91 seconds.

Apple.com finished in second place in Firefox tests at 0.91 seconds, followed by LLBean.com (1.12), Overstock.com (1.17) and Macys.com (1.18).

In last month’s Internet Explorer response time tests, Apple.com finished second with an average site load time of 0.95 seconds. Macys.com (1.11) came in third and was followed by Dell.com (1.38), and Williams-Sonoma.com (1.61).

In January, the average large retailer’s high broadband response time for a shopper using Firefox was 1.95 seconds, the Gomez study shows. The average Internet Explorer response time among the same group of retailers last month was 2.05 seconds.

Response time is the average time it takes to fully download a web page. Click here for the full test results.

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