December 12, 2011, 1:14 PM

Lowe’s goes west with customer support

Albuquerque center will provide web and store sales support and repair services.

Bill Briggs

Senior Editor

Lead Photo

Lowe's adds customer support center in New Mexico.

Lowe’s Cos. Inc. is spending $15 million to renovate space in a 65,000-square-foot building in Albuquerque, NM, to house new customer support services for web and store sales. The new support center is expected to open in the first quarter of 2012 and will complement the home improvement retailer’s existing support center in Wilkesboro, NC.

The new center will provide support functions including customer service, Internet sales support, store support and repair services for customers. It is expected to create 250 jobs by March and a total of 600 jobs by the end of 2013, says Lowe’s, No. 91 in the Internet Retailer Top 500 Guide.

“We chose Albuquerque because of the talented and experienced workforce and availability of a suitable building to house our operations,” says Don Easterling, Lowe’s vice president, contact center. “Albuquerque’s location in the Mountain time zone offers an ideal complement to our customer support center in North Carolina. The support of state and local officials made this a win-win project.”

Lowe’s did not break out Q3 Internet sales for the three months ended Oct. 28, but did report:

  • Total sales were $11.9 billion, up by 2.6% from $11.6 billion in Q3 of 2010.
  • Net income was $225 million, compared with net income of $404 million in the prior year period.

Through nine months:

  • Total sales were $38.6 billion, up by 0.8% from $38.3 billion in the first three quarters of 2010.
  • Net income was $1.5 billion, compared with net income of $1.7 billion in the prior year period.

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