The social network says acquiring Gnip will help companies better understand what consumers and other brands are saying across Twitter.
Bold Software Unveils New Enhancements in BoldChat Version 7.1
Floating chat button capability, new chat window customization and automatic, time-on-site proactive functionality are available immediately in the 7.1 versions of all BoldChat editions.
Wichita, KS, December 2, 2011 — Bold Software, a leading provider of world-class web communication tools, today announced the general availability of BoldChat® version 7.1. With new enhancements to the solution, small businesses can more easily and cost-effectively communicate with their customers and prospects online to drive sales and customer satisfaction.
BoldChat version 7.1
With this iteration, small businesses can have a powerful live chat solution starting at just $9.00 per month per agent, making live chat highly affordable for almost any business. With this new price come innovative enhancements that immediately add value to any website, including:
• Floating chat button. Floating chat buttons enable a company to deploy live chat without impacting the layout or design aesthetics of their existing website. Buttons can be chosen from a gallery, or you can upload your own. Floating chat buttons can optionally "scroll-out" to reveal further graphics and messaging.
• New chat window customization. Simple, yet powerful, customizations can easily be done, allowing a business to change the configuration of the chat window, including the ability to optionally add an agent's photo.
• Automatic, time-on-site proactive functionality. This enables a business to drive more chat interactions by automatically issuing a proactive chat invitation to visitors based on their time on the website.
Floating chat button capability, new chat window customization and automatic, time-on-site proactive functionality are available immediately in the 7.1 versions of all BoldChat editions – from Basic to Enterprise.
“We conducted research earlier this year with the e-tailing group and found that one in five shoppers prefers live chat more than any other communication method. In addition, these live chat fans are highly desirable, in that they typically have a higher household income than average and spend more money online per year than other shoppers,” said Steve Castro-Miller, president and CEO of Bold Software. “With BoldChat Basic starting at under $10 per month per agent, it puts the power live chat can deliver into the hands of almost any small business.”
BoldChat is a market-leading live chat solution enabling businesses to quickly and effectively engage visitors on their websites. BoldChat is offered in different editions and includes other integrated communications technologies like click-to-call, email management, SMS management, and co-browsing. Organizations of all sizes – from small proprietorships to large ecommerce enterprises – can drive more conversions and higher customer satisfaction by using BoldChat. For more information, visit www.boldchat.com.
About Bold Software:
Bold Software LLC is a leading provider of world-class web communication tools designed to help businesses improve online support and increase sales. The company is headquartered in Wichita, KS, with thousands of customers around the world. For more information about Bold Software, go to www.BoldSoftware.com or call 1-866-753-9933.