November 30, 2011, 12:00 PM

A distinctive voice

Tory Burch's personal Twitter feed brings a personal touch to the retailer's home page.

Lead Photo

Fashion retailer Tory redesigned its site in February 2011, seeking a balance between content and commerce. Mousing over images on category pages shows alternate images, and a Quick Shop link makes buying easy. But there’s also a blog that’s heavy on gorgeous fashion photos, and an emphasis on social media.  256,000 consumers Like the Tory Burch Facebook page, and get free shipping there; the shop features special deals and sneak peeks. “Our Facebook page serves as the voice of the brand and is a total team effort,” says chief marketing officer Miki Berardelli. “Twitter, however, is Tory’s voice.” Tory’s personal Twitter feed appears at the center of the home page.  At the 65 Tory Burch stores worldwide, employees are equipped with iPads so they can bring all this online content into the store.

comments powered by Disqus

Advertisement

Advertisement

Advertisement

From IR Blogs

FPO

Will Devlin / E-Commerce

Three simple steps to reducing shopping cart abandonment

Payment options, a shopping cart that holds a customer’s items while she ponders the purchase ...

FPO

Adrien Henni / E-Commerce

eBay and Russian Post accelerate cross-border deliveriies

EBay and Russian Post have signed a memorandum of cooperation aimed at reducing the time ...

Advertisement