June 30, 2011, 11:43 AM

Walgreens.com goes down for 10 hours

The problems Monday stemmed from what the drugstore chain calls a ‘planned release.’

Thad Rueter

Senior Editor

Lead Photo

The e-commerce site operated by Walgreen Co. experienced outages earlier this week that lasted for more than 10 hours, a problem that a spokesman for the drug retail chain blamed on “a planned release that took longer than expected,” not a hacking attack.

The spokesman for Walgreen, No. 73 in the Internet Retailer Top 500 Guide, gave no further details about the site problems, nor about the planned release.

According to web site performance monitoring firm AlertBot, the problems began at 5:40 p.m. Eastern time on Monday, when Walgreens.com began failing to respond. Thirty minutes later, an error message appeared on the page telling consumers the site was unusually busy and would return within a few minutes. “Unfortunately, that statement was far from the truth, as the site didn't come back up for over eight hours after that message was displayed,” says an AlertBot spokesman. He adds that some visitors saw error messages while others saw a blank web page.

The site did not return until 4:10 a.m. Eastern time Tuesday, AlertBot says.

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