June 30, 2011, 10:20 AM

Ecommerce Support Goes Mobile: LiveChat Releases iPad App

Multi-platform mobile support lets ecommerce sales and support teams keep tabs on and assist website visitors on the go

SAN FRANCISCO, CA - LiveChat <www.livechatinc.com>, a real-time software and web analytics tool for ecommerce sales and support teams, launched LiveChat for iPad, giving support and sales teams the freedom to monitor and assist website visitors anytime, anywhere. The new iPad app joins a growing family of mobile LiveChat apps ¾ including support for iPhone, Android, BlackBerry, and Windows Phone 7 devices ¾ designed to help online companies deliver better customer service and higher sales.

By adding iPad support, LiveChat fits naturally into today’s mobile workflow and lifestyle. Support personnel can respond to website visitors and supervisors can keep track of website traffic and monitor chat sessions from virtually any device they choose.

“We're continually extending our mobile strategy since we believe that putting LiveChat in your pocket makes it even easier to provide a great ecommerce experience,” said LiveChat’s CEO, Mariusz Cieply. “Our goal is to make it as seamless and affordable as possible for ecommerce teams to be available for their website visitors at all times, and freeing support personnel from the desk is the best way to accomplish this.”

The new release is a universal app that supports both iPad and iPhone devices. The application can work in the background on these devices, automatically notifying the user whenever there’s an incoming message from a website visitor. The iPad app supports the major LiveChat mobile features, letting users:

·         Preview website traffic in real-time

·         Invite website visitors to chat and respond to customer-initiated chats

·         Chat with multiple users at the same time, including the use of canned responses

·         Monitor any ongoing chat (supervisors)

·         Review sneak-peeks of customer messages, as well as survey results and client status and details (supervisors)

With LiveChat’s support for simultaneous multi-device sessions, users can be logged into LiveChat on their laptop, iPad, and iPhone all at the same time. This flexibility gives support personnel the freedom to use their preferred device at any given moment…from answering chats while working on a computer in the office, an iPhone at the bus stop, or an iPad while resting on the couch at home.

“Whether I am on the road or sitting in the office, my LiveChat iPad app is running in the background, keeping me up to date and in touch with my customers,” said a beta user of LiveChat’s iPad app, Sam Akbari, Managing Director at Webitecture (an Agile Corporation Company). “Just the other day, I used the app to convert a web visitor to a lead during my train commute to the office.”

The LiveChat for iPad app, along with all LiveChat mobile applications, is free for active LiveChat customers and is also available for use with the LiveChat trial. LiveChat starts at $36/month for a single agent, with additional discounts available for larger plans.

ABOUT LIVECHAT

LiveChat is a real-time, live-chat software tool for ecommerce sales and support that is helping ecommerce companies create a new sales channel. The company serves more than 1,000 businesses large and small, including Linens 'N things, Adobe, ING, Orange Telecom, Better Business Bureau, and Air Asia. LiveChat products are simple to use, integrate, and customize so companies can quickly start increasing sales, offering support, and monitoring the web. Founded in 2002, they have customers in over 50 countries. Learn more at www.livechatinc.com. 

 

comments powered by Disqus

Advertisement

Advertisement

Advertisement

From IR Blogs

FPO

Jochen Moll / B2B E-Commerce

Grasping the global dimensions of B2B e-commerce

To successfully sell online to businesses around the world suppliers must get a lot of ...

FPO

Bart Schaefer / E-Commerce

Applying back-to-school lessons to holiday e-mail strategy

It’s time to begin holiday “drip” campaigns that send a sequence of messages to consumers, ...

Advertisement