June 30, 2011, 12:00 AM

Delivery Services

(Page 2 of 2)

Indeed, it pays to offer delivery options and find which work best for customers, experts say.

A study released earlier this year by Retail Systems Research LLC, for example, found that successful retailers, or those with annual same-store sales increases above the industry average of 3%, were more likely than other retailers to offer some form of in-store pickup of products ordered either online, from a mobile device or through a contact center. "Most retail winners—64% in our survey—try to enable some form of store-level pick, pack and pay process for non-store orders," the study says.

One way or another, growing retailers find the best mix of delivering the goods to customers.

paul@verticalwebmedia.com

comments powered by Disqus

Advertisement

Advertisement

Advertisement

From IR Blogs

FPO

Bryan Gudmundson / E-Commerce

Which incentives are best at saving the sale?

It’s not necessarily the most valuable incentive that converts the best, a case study shows. ...

FPO

Heather Smith / E-Commerce

Taking advantage of the sharper marketing tools from Pinterest

Pinterest’s revamped private messaging system gives retailers more options for directly connecting with influential and ...

Advertisement