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Gilt Groupe reduces its shipping fees and tweaks its return policies
The flash-sale retailer allows customers to return more goods than just shoes and clothes.
Gilt Groupe Inc. has reduced its shipping price and expanded its return policy, the flash-sale retailer announced today.
The retailer also changed its return policy. Customers can now return all items; Gilt had allowed returns only of sized items such as clothes and footwear, a Gilt spokeswoman says. Customers must return items within 21 days of purchase, the same deadline as before, but now can make returns via the U.S. Postal Service and UPS, instead of just UPS.
"Creating a world-class customer service experience has always been of utmost importance to Gilt's success," said Kevin Ryan, founder and CEO, Gilt Groupe. "We have taken the feedback we have received from our members and are excited to roll out new shipping and return policies, which will create an improved shopping experience for our members."
Gilt is No. 49 in the Internet Retailer Top 500 Guide.