March 31, 2011, 12:00 AM

eBay bets on free shipping

(Page 3 of 3)

If consumers always visit eBay first, it will benefit sellers in the end—even if shoppers don't purchase on eBay every time, eBay says. "We want to give them the most choice," says Steve Yankovich, vice president of mobile for eBay. "We want shoppers to always start with us."

That's a tall order in an era when a web shopping trip is as likely to start on Google or Facebook as Amazon or eBay. But eBay is counting on cool mobile features and the convenience of PayPal to help make the eBay marketplace once again a top e-retail destination.

katie@verticalwebmedia.com

Comments | 4 Responses

  • What a STUPID statement. Surely no-one is dumb enough to believe there is such a thing as FREE SHIPPING. Sure, UPS and FEDEX are going to deliver packages for FREE. And the Tooth Fairy will drive the truck. FREE shipping doesn't exist. Sellers PAY a cost to ship everything. eBay may call it that. But Sellers will just increase the price of the item. Without Paypal eBay is gone.

  • ebay struggles in vain to boil the ocean. This doesn't have anything to do with buyer satisfaction. It's about ebay skimming more money off an already strained seller profit margin. Both ebay and Pay Pal now will now collect a commision on shipping charges while not providing any shipping services themselves. ebay operates in the grayest areas of the law this side of illegal. As for sellers being split? Sellers are split in that half of them are angry about the latest scam to rip them off and the other half are apathetic. Sellers that continue to do business with a unscrupulous entity like ebay deserve what they get. The author of this piece would do well to research the facts further before publishing. ebay has set shipping caps of 3 dollars on DVD's.

  • This is one eBay buyer who detests so-called 'free shipping". I often buy a number of items from a single seller at the same time and generally expect that seller to give me a discounted, combined shipping cost. With"free shipping", the actual shipping costs are hidden in the item cost, so there is nothing to discount. "Free shipping" works fine for one-shot buyers, but is horrible for the traditional eBay buyer. But Donahoe apparently doesn't care about us anyway.

  • Did someone mention PreyPal? “Bank customers of participating financial institutions will have the option to select a Visa account as the destination for funds when making a personal payment. By simply entering the recipient’s 16-digit Visa account, email address or mobile phone number, consumers can send funds directly from their bank account to a recipient’s Visa account.”—Visa (16 March 2011) Draft eBay Media Release re PayPal “It is with great sadness that eBay’s Chief Headless Turkey, John Donahoe, announces the probable demise of eBay’s most ugly adopted daughter, PayPal. Donahoe says that PayPal is expected to be soon stricken by particularly virulent strains of Visa/Mastercard simplified “online” payments processing, and these afflictions will be greatly aggravated by PayPal’s lack of any direct financial institutions support and a great deal of PayPal merchant dissatisfaction, particularly with respect to PayPal’s grossly unfair, “all responsibility avoiding” user agreement, most primitive risk management processes, and grossly unprofessional, buyer-biased and fraud-facilitating (indeed, effectively non existent) transactions mediation—to name just a few of the problems that PayPal “merchant” payees have to endure. “Donahoe says that following such affliction PayPal’s health may be expected to deteriorate rapidly and, if ultimately not completely incapacitated, will most likely be kept alive only with the aid of the “life support” provided by eBay’s mandating of PayPal’s use on what little there will eventually be left of the Donahoe-devastated eBay Marketplaces. There is no cure for this condition and the “eBafia Don” is particularly saddened by the inevitable presumption that it is unlikely that PayPal will be able to continue to underpin the eBay Marketplaces’ deteriorating revenues too far into the future.” Undoubtedly, if and when the retail banks decide they want to take the final step (and probably the increased risk and therefore the possible extra work involved) and offer a simpler, “online” payments process, similar to that which PayPal offers, to the many amateur merchants who may otherwise not want (or not qualify for) a bank credit card “merchant” account, and the banks offer that service in their usual professional manner via the likes of Visa/Mastercard, the clunky PayPal will very quickly disappear into the history books—there is simply nothing surer than the sun will rise in the morning. Enron / eBay / PayPal / Donahoe: Dead Men Walking.

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