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Wal-Mart takes same day pick-up national
Walmart.com’s Pick Up Today program will be available nationally in June.
Topics: Best Buy, customer satisfaction, customer service, fulfillment and delivery, order management, Pick Up Today, same day delivery, Sears, Site to Store, Steve Nave, Top 500, Wal-Mart Stores Inc., Walmart, Walmart.com
Wal-Mart Stores Inc. announced today that it will make its Pick Up Today service available at store locations nationwide by June. The service allows consumers to buy online at Walmart.com and pick up their orders at a nearby store in about four hours.
The multichannel retailer began testing the service in October in about 800 stores. The test service limited the products eligible for same-day pick-up to select electronics, video games and household appliances. The company says the national rollout will encompass nearly 3,600 stores and up to 40,000 products, including products in additional categories such as baby, toys, home décor, hardware and outdoor living. Food products are not eligible for the program at this time.
“We’ve seen strong customer response from initial tests of Pick Up Today, and we’re pleased to expand the program,” says Steve Nave, senior vice president and general manager of Walmart.com, No. 6 in the Internet Retailer Top 500 Guide.
Wal-Mart joins other large retail chains, including Best Buy (No. 10) and Sears (No. 8), in offering same-day in-store pick up for online orders. “Wal-Mart is uniquely positioned to combine the power of e-commerce with our national retail footprint to offer a leading, multichannel experience that delivers the best savings and convenience to our customers,” Nave says.
Wal-Mart also announced it is cutting the shipping window for its Site-to-Store shipping program from 7-10 days to 4-7 days. The program allows consumers to have their Walmart.com orders shipped free to their local stores.
Multichannel retailers can reap more sales if they can get shoppers into their bricks-and-mortar stores more frequently, says Morgan McAlleney, senior vice president of digital at Integer Group, a marketing agency that studies shopping behavior. He says that when shoppers go into stores, they typically end up buying more products than when they shop online. “There’s the feeling that says, ‘I drove, I paid for gas, I need to make this trip worthwhile,” he says.