A Forrester report points out challenges faced by some business-to-business firms working online.
The payment services company will employ up to 2,000 new workers.
PayPal opened the doors to its new customer service and operations center in Chandler, AZ this week. PayPal, the payment services arm of eBay, says the facility will employ up to 2,000 workers who will provide global support to PayPal’s increasing customer base.
“Last year we set a new record for the business, adding one million new customers a month,” says Scott Thompson, president of PayPal. “To support this growth we have added dedicated teams here in Chandler including customer service, operations, training, technology and management, to serve our customers across North America, in our burgeoning market in Mexico and as far away as Australia.”
PayPal already had customer service, operations and development centers in Dublin, Ireland; Kuala Lumpur, Malaysia; Chennai, India; Singapore; Tel Aviv, Israel; Scottsdale, AZ; Baltimore, MD; Omaha, NE; and Austin, Texas.
Christopher Payne, eBay's vice President and general Manager, North American Marketplaces, will speak at the Internet Retailer Conference & Exhibition 2011 in a keynote session entitled "A market leader leads the way into mobile."