January 20, 2011, 11:18 AM

Social media pays off for retailers during the holidays, ShopIgniter says

Retailers converted at a higher rate on Facebook stores than on their e-commerce sites.

Thad Rueter

Senior Editor

Lead Photo

Social media helped retailers and brand manufacturers gain higher conversion rates over the 2010 holiday season, says ShopIgniter, which sells software that helps web merchants generate revenue through social networks. More than 100 companies use ShopIgniter software, the company says.

Between Thanksgiving and Christmas Day, ShopIgniter clients with Facebook stores experienced conversion rates that were twice as high as for their clients’ e-commerce sites. Moreover, the value of transactions conducted in Facebook stores were 8% to 10% higher than for transactions on the e-commerce sites.

ShopIgniter data also show the power of friends in purchasing decisions. Customers who came to a retailer or to a purchase decision after being referred by a Facebook friend converted at a rate 15% higher than for other shoppers this holiday season.

"Progressive retailers and brand manufacturers are leveraging the dynamic nature of social networks coupled with our broad set of solutions to drive additional revenue," says Matt Compton, CEO of ShopIgniter. "Until recently, measuring tangible return on investment from social media efforts has been impossible. But with advanced technology built from the ground up to be social, our customers are seeing tremendous results."

Comments | 1 Response

  • Very interesting numbers. Thanks for sharing this article. I have read a lot of articles where people are questioning the real value of social shopping on Facebook. Many people are arguing people are turning to facebook as more of outlet to interact, not shop but i think this provides proof of it possibility for success. I think that this year we will see an increase in the number of stores offering social shopping and i look forward to see if other stores have similar stories to this one.

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