December 17, 2010, 4:12 PM

Credit cards become less popular among online consumers

A Javelin report forecasts the continuing rise of alternative payments.

Thad Rueter

Senior Editor

Lead Photo

Credit cards are still the king of online payments, but competitors are inching closer to the throne.

Survey results released this week by Javelin Strategy & Research suggest that credit cards account for 40% of online payments when measured by dollar volume, down from 44% last year. Debit cards account for 29% of online payments, up slightly from 28% last year. Alternative payments such as PayPal and Google Checkout capture 17% of online payments, up from 16%, while prepaid and gift cards are used for 8% of online spending, up from 7% last year. Store-branded credit cards held steady at 6%.

Javelin blamed the bad economy for the decline in credit card use.

“A doubling of the unemployment rate from 2007 to 2010 increased the risk associated with unsecured revolving credit, led to a surge of delinquencies and late payments and resulted in a decrease in credit availability,” says James Van Dyke, Javelin’s president and founder. “Consumer use of credit cards for online payments has sharply declined as issuers have tightened credit.”

Javelin based its finding on surveys conducted in September of 4,998 online consumers, along with other data such as U.S. Census e-commerce estimates. Credit card use will decline to 37% of online spending in 2015, the research company forecasts, which much of the slack taken up by the alternative payments, which Javelin expects will increase to 20%. Debit card use will remain roughly steady at 28%.

Recent moves by the federal government could lower debit card interchange fees paid by merchants.

Comments | 1 Response

  • Read Kevin Woodward's article this month on debit card reduced fees, in which he touched on credit card use, but seems no one is addressing a huge problem for e-retailing in the near future, Credit card rates. People are scared of the cards because they are all now adjustable rates. When the federal rates go up, so does the customer interest rates. The banks devastated millions of shoppers with their tricky rules and regulations, and many are still burning hard. I cannot understand, why the retailers did not support the customer then, and now. I really expected fullpage ads in the Times, against the banks for what they did to the consumers. Not a peep. When interest rates jump, down will go a lot more of your perspective shoppers. A lot more than you lost in 2008 to present. All retailers, and stores like Walmart, Amazon, Homedepot, Sears, Loews, etc. needs to change the banking rules, away from adjustable credit card rates. Set the rates, federally back to 19% nationally, ensure shopper confidence, or you will burn in hell, along with millions of shoppers, when the rates go to the sky, if we have a double dip recession, which is now forecast.

Sign In to Make a Comment

Comments are moderated by Internet Retailer and can be removed.

Not a member? Signup for free today!

Advertisement

Advertisement

Advertisement

Relevant Commentary

FPO

Jason Squardo / Mobile Commerce

Five tips for achieving high mobile search rankings

Searches on mobile devices will soon exceed those on computers, Google says. Retailers that keep ...

FPO

Sergio Pereira / B2B E-Commerce

Quill turns to its B2B customers for new ideas

Coming in April is a new section of Quill.com that will let customers and Quill ...

Advertisement