December 14, 2010, 3:52 PM

Service issues resurface for Yahoo

Yahoo Merchant Services e-retail customers again face issues that hinder sales.

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For the second time this holiday season, e-retailers that use Yahoo Merchant Services faced problems that they say slowed or stopped sales.

Two issues surfaced this morning. The first problem noted on the Yahoo Merchant Solutions status page at 9:46 a.m. Central time indicated that customers of the service, commonly referred to as Yahoo Stores, were reporting slow or unresponsive pages when they attempted to access the page that Yahoo Merchant Services e-retailers use to manage their Yahoo Stores services. Yahoo says that problem was resolved at 12:01 p.m.

The second problem, posted at 10:02 a.m., indicated that some Comcast and AT&T Internet customers were having difficulty connecting to Yahoo properties, which include e-retail sites that use Yahoo Merchant Solutions. Yahoo said consumers may have received time-out error messages, encountered long page load times or found that images and other web page elements failed to load. Yahoo posted again at 12:27 p.m. to say the issue was resolved.

E-retailer posts to online bulletin boards indicate the day’s problems began around 9 a.m. when they could not access the service pages of their sites. The second problem, they say, meant consumers using Comcast or AT&T as their Internet service provider could not access or had difficulty accessing e-retailers’ Yahoo Stores sites. Comcast Corp. says it has 16.7 million cable Internet customers. AT&T Inc. says it has 17.6 million broadband Internet customers.

Yahoo did not immediately respond to a request for comment on the day’s events.

Yahoo Merchant Services experienced a three-hour outage Dec. 4. E-retailers said the outage cost them thousands in lost sales. Yahoo has yet to say publicly what caused that outage.

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