September 14, 2010, 2:27 PM

Costco.com crashes for three hours during a holiday sale

The Labor Day outage was resolved in-house, the retailer says.

Allison Enright

Editor

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Costco.com, the e-commerce site for warehouse club retailer Costco Wholesale Corp., crashed and went offline for approximately three hours on Labor Day, Sept. 6.

The outage occurred from about 11 a.m. to 2 p.m. Eastern Time, according to web monitoring service Gomez. Ginnie Roeglin, senior vice president of e-commerce at Costco, confirmed the crash to Internet Retailer but declined to disclose the cause or its impact on sales. Costco.com was running a Labor Day sale when the outage occurred.

“We monitor our site 24/7 including holidays and have emergency plans in place. We had a brief outage and promptly resolved it,” she says.

Costco, No. 15 in Internet Retailer’s Top 500 Guide with $1.6 billion in web sales in 2009, operates on an in-house e-commerce platform. A check of site performance conducted in January by Gomez rated site availability at 99.82%.

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