Industry Statistics - Saks.com bags the best November site availability rating

Saks.com posted the best rating in the Gomez Inc. high broadband availability tests for November. Web shoppers could access the mass merchandise retailer’s site 96.90% of the time last month.

The average availability for the top retailers in November was 89.99% for high broadband, 79.21% for low broadband and 46.94% for dial-up, Gomez says. Rounding out the top five e-retailers for high broadband availability were Zappos.com (96.84%), AmwayGlobal.com (96.81%), Dell.com (96.62%) and CircuitCity.com (96.52%).

AmwayGlobal.com had the most consistent low broadband availability at 92.49%, and Dell.com had the most consistent dial-up availability at 85.61%.

How big retailers measure up on availability

Retailer	High Broadband (%)	Low Broadband (%)	Dial Up (%)
Saks.com	96.90	87.12	50.36
Zappos.com	96.84	92.42	67.75
AmwayGlobal.com	96.81	92.49	71.21
Dell.com	96.62	91.43	85.61
CircuitCity.com	96.52	89.52	58.00
Chadwicks.com	96.28	89.02	60.56
OfficeMax.com	96.18	89.52	52.41
Williams-Sonoma.com	96.08	89.80	60.48
TigerDirect.com	96.04	89.93	55.84
Macys.com	96.01	89.08	54.48
Newegg.com	95.90	88.91	61.56
QVC.com	95.87	88.52	55.88
Staples.com	95.85	89.69	76.95
CompUSA.com	95.85	87.46	47.52
JCPenney.com	95.84	91.25	69.60
Amazon.com	95.82	88.08	69.69
ColdwaterCreek.com	95.77	88.61	73.00
Avon.com	95.75	86.46	39.69
Scholastic.com	95.72	89.55	62.80
Peapod.com	95.61	87.55	73.79
Walmart.com	95.58	88.59	58.65
NeimanMarcus.com	95.48	84.60	47.64
HomeDepot.com	95.43	86.44	50.77
Gap.com	95.41	77.53	15.91
Drugstore.com	95.37	86.99	53.29
Costco.com	95.22	84.89	52.45
VictoriasSecret.com	95.19	85.88	43.40
HPShopping.com	94.99	86.09	38.89
Toysrus.com	94.75	78.97	22.03
BarnesandNoble.com	94.58	75.81	18.66
HSN.com	94.46	83.02	54.50
Netflix.com	93.46	86.43	48.32
1800Flowers.com	93.42	76.36	30.10
Apple.com	92.06	81.12	42.83
SonyStyle.com	90.74	77.54	20.62
Sears.com	88.75	73.34	32.66
CDW.com	88.56	78.73	66.11
MusiciansFriend.com	83.34	69.81	60.25
Buy.com	81.02	59.03	22.75
OrientalTrading.com	80.54	58.96	27.89
LLBean.com	79.15	58.36	33.23
Target.com	78.35	57.08	29.87
Nordstrom.com	71.46	53.10	30.51
BlueNile.com	67.56	49.83	43.96
Overstock.com	66.78	47.52	30.73
FootLocker.com	62.51	42.54	19.69
BestBuy.com	56.37	38.08	26.26
Benchmark Average	89.99	79.21	46.94