December 9, 2009, 12:00 AM

Saks.com bags the best November site availability rating

Saks.com posted the best rating in the Gomez high broadband availability tests for November. Web shoppers could access the mass merchandise retailer’s site 96.90% of the time last month.

Saks.com posted the best rating in the Gomez Inc. high broadband availability tests for November. Web shoppers could access the mass merchandise retailer’s site 96.90% of the time last month.

The average availability for the top retailers in November was 89.99% for high broadband, 79.21% for low broadband and 46.94% for dial-up, Gomez says. Rounding out the top five e-retailers for high broadband availability were Zappos.com (96.84%), AmwayGlobal.com (96.81%), Dell.com (96.62%) and CircuitCity.com (96.52%).

AmwayGlobal.com had the most consistent low broadband availability at 92.49%, and Dell.com had the most consistent dial-up availability at 85.61%.

How big retailers measure up on availability
Retailer
High Broadband
(%)
Low Broadband
(%)
Dial Up
(%)
Saks.com
96.90
87.12
50.36
Zappos.com
96.84
92.42
67.75
AmwayGlobal.com
96.81
92.49
71.21
Dell.com
96.62
91.43
85.61
CircuitCity.com
96.52
89.52
58.00
Chadwicks.com
96.28
89.02
60.56
OfficeMax.com
96.18
89.52
52.41
Williams-Sonoma.com
96.08
89.80
60.48
TigerDirect.com
96.04
89.93
55.84
Macys.com
96.01
89.08
54.48
Newegg.com
95.90
88.91
61.56
QVC.com
95.87
88.52
55.88
Staples.com
95.85
89.69
76.95
CompUSA.com
95.85
87.46
47.52
JCPenney.com
95.84
91.25
69.60
Amazon.com
95.82
88.08
69.69
ColdwaterCreek.com
95.77
88.61
73.00
Avon.com
95.75
86.46
39.69
Scholastic.com
95.72
89.55
62.80
Peapod.com
95.61
87.55
73.79
Walmart.com
95.58
88.59
58.65
NeimanMarcus.com
95.48
84.60
47.64
HomeDepot.com
95.43
86.44
50.77
Gap.com
95.41
77.53
15.91
Drugstore.com
95.37
86.99
53.29
Costco.com
95.22
84.89
52.45
VictoriasSecret.com
95.19
85.88
43.40
HPShopping.com
94.99
86.09
38.89
Toysrus.com
94.75
78.97
22.03
BarnesandNoble.com
94.58
75.81
18.66
HSN.com
94.46
83.02
54.50
Netflix.com
93.46
86.43
48.32
1800Flowers.com
93.42
76.36
30.10
Apple.com
92.06
81.12
42.83
SonyStyle.com
90.74
77.54
20.62
Sears.com
88.75
73.34
32.66
CDW.com
88.56
78.73
66.11
MusiciansFriend.com
83.34
69.81
60.25
Buy.com
81.02
59.03
22.75
OrientalTrading.com
80.54
58.96
27.89
LLBean.com
79.15
58.36
33.23
Target.com
78.35
57.08
29.87
Nordstrom.com
71.46
53.10
30.51
BlueNile.com
67.56
49.83
43.96
Overstock.com
66.78
47.52
30.73
FootLocker.com
62.51
42.54
19.69
BestBuy.com
56.37
38.08
26.26
Benchmark Average
89.99
79.21
46.94
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