October 19, 2009, 12:00 AM

Redcats USA plans to shut down a Texas call center

Noting that more customers are buying online instead of through its catalogs, Redcats USA is closing its Universal City, TX, call center and eliminating close to 500 jobs there, the company says.

Katie Evans

Managing Editor, International Research

 

Noting that more customers are buying online instead of through its catalogs, Redcats USA is closing its Universal City, TX, call center and eliminating close to 500 jobs there, the company says.

 

Redcats USA, No. 34 in the Internet Retailer Top 500 Guide, also attributes the closing, slated for Dec. 18, to the economic downtown and a decrease in customer activity stemming from the sale last year of its Chadwick’s, MetroStyle and Closeout Catalog brands.

 

Redcats says it will consolidate all of its customer contact center operations at its facility in El Paso, TX, where its costs are lower.

For the rest of this year, the company says, it will work with the Texas Workforce Commission and other local resources and employers to help the 490 displaced employees find new employment.

“It is important to note that the decision to close the Universal City operation had nothing to do with this outstanding team’s performance-it was strictly a business decision,” says Chip Edgington, executive vice president of operations.

 

New York-based Redcats, a unit of Paris-based Redcats Group, also operates retail brands including Avenue, Roaman’s, The Sportsman’s Guide, The Golf Warehouse and Brylane Home.

Comments

Sign In to Make a Comment

Comments are moderated by Internet Retailer and can be removed.

Not a member? Signup for free today!

Advertisement

Advertisement

Advertisement

Relevant Commentary

FPO

Jason Squardo / Mobile Commerce

Five tips for achieving high mobile search rankings

Searches on mobile devices will soon exceed those on computers, Google says. Retailers that keep ...

FPO

Sergio Pereira / B2B E-Commerce

Quill turns to its B2B customers for new ideas

Coming in April is a new section of Quill.com that will let customers and Quill ...

Advertisement