Offering Businesses a Cost-effective Way to Enhance Online Sales and Support
Sunnyvale, Calif., July 14, 2009 – VoSKY, the market leader in developing Skype for business solutions, delivers Web Click-to-Call Back (C2CB), a valued service that seamlessly integrates a company’s website to its phone system to provide real-time communication between the company and visitors to its website. This unique service allows website visitors to instantly talk with a company’s sales or service agent via a call back request from its website.
According to Forrester Research, online B2C sales have been experienced 33% CAGR since 2002, and are expected to grow to $270 billion by 2011. And online advertising expenditures are growing at 25% annually, and projected to total $26 billion by 2010.
The real-time interaction of C2CB optimizes online sales and marketing initiatives, turning casual visitors into happy customers. By seamlessly connecting the caller to an agent, VoSKY Web C2CB reduces website abandonment rates, makes sure customers receive personal attention to close a sale, and lets companies take advantage of cross-sell and up-sell opportunities. In fact, Jupiter Research found that click to call services can reduce website abandonment rates by 22-25%, reduce shopping cart abandonment by up to 50%, and increase online revenue by as much as 45%.
“Adding real-time interaction to their website, banner ads, emails, and search engine listings helps companies optimize revenue generation,” said David Tang, VP of Global Marketing at VoSKY. “VoSKY’s Web C2CB service will enable businesses to not only grow revenues but also greatly reduce their communications costs via Skype.”
Web C2CB is powered by the VoSKY Exchange PBX-to-Skype application gateway, an innovative VoIP gateway that connects a company’s phone system to Skype, the world’s largest VoIP community with over 440+ million registered users. The target market for the Web Click2Call Back™ solution includes companies that sell and market complex products and services online.
VoSKY Web C2CB will initially be available for the United States as an add-on service for the VoSKY Exchange platforms. VoSKY Web C2CB is available for a low-cost monthly subscription fee and can be purchased from the VoSKY Service Portal https://certserv.voskyinfo.com/portal/. For additional information, please contact our North American Sales Team at 1-866-341-3285.
Based in the heart of Silicon Valley, VoSKY is the global leader in empowering businesses to leverage Skype, the world’s largest VoIP community. The company’s Skype Certified VoSKY Exchange PBX-to-Skype application gateways optimize Skype in the business environment, enabling small-to-medium size businesses (SMBs) and enterprises to reduce communications costs and improve productivity. VoSKY is a wholly owned subsidiary of Actiontec Electronics, a leading provider of broadband connectivity and broadband-powered solutions that enable broadband service providers to deliver entirely new communication and entertainment experiences. For more information please visit the VoSKY website at www.vosky.com.