June 26, 2009, 12:00 AM

Retailers go back to basics with web-selling platforms

(Page 2 of 2)

At the same time that more platform providers are creating order management systems, Wu adds, other providers are pre-integrating order management systems of other vendors so when they pitch their platform to a retailer they can say they have it all.

“Then there’s this uber-level of platforms that offer not just the storefront and order management but also get into the actual function of fulfillment and customer care,” Wu says. “You can hand your e-commerce business over to them and they take the inventory and have warehouses and agents sitting at a call bank. These platform options are becoming more prevalent.”


Sign In to Make a Comment

Comments are moderated by Internet Retailer and can be removed.

Not a member? Signup for free today!




Relevant Commentary


Jason Squardo / Mobile Commerce

Five tips for achieving high mobile search rankings

Searches on mobile devices will soon exceed those on computers, Google says. Retailers that keep ...


Sergio Pereira / B2B E-Commerce

Quill turns to its B2B customers for new ideas

Coming in April is a new section of Quill.com that will let customers and Quill ...