December 30, 2008, 12:00 AM

HomeDirectUSA express delivery program experiences a 300% spike in use

The new delivery service offers delivery of large consumer goods within seven days to most U.S destinations or clients get their money back. The vendor says the number of retailers using the express service increased 300% in October and November.

Katie Evans

Managing Editor, International Research

Home delivery company HomeDirectUSA’s new delivery service, HomeDirect Express, offers delivery of large consumer goods within seven days to most U.S destinations or clients get their money back. The vendor says the number of retailers using the express service, which launched in July, increased 300% in October and November.

Online retailers using the express service include Cymax Stores Inc., No. 247 in the Internet Retailer Top 500 Guide.

“The Direct Express expedited delivery service allows Cymax Stores to match delivery timeframes with those of local furniture stores and meet the shipping needs for large items that the parcel carriers have filled for smaller items. We expect it to have a dramatic impact not only on consumer satisfaction, but on sales as well,” says Arash Fasihi, Cymax president.

The idea for the express service came from feedback by its clients during an annual forum held by HomeDirectUSA. “We are excited at the ability to offer a service that meets the increasing demand for faster delivery times without sacrificing convenience,” says HomeDirectUSA CEO Brian Gallagher.

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