August 6, 2008, 12:00 AM

Web site consistency wilts in the heat of summer

Web site consistency declined among major web retailers in July with only 13 merchants achieving a consistency rating of “excellent,” according to Gomez Inc.

Mark Brohan

Research Director

Web site consistency declined among major web retailers in July with only 13 merchants achieving a consistency rating of “excellent,” according to Gomez Inc. The top 50 retail web sites had an average site availability rate of 97.48%.

In July, 14 retailers received a rating of “good,” 18 got “fair” and five received “poor.”

The consistency ratings take into account differences in the speed of web page delivery across multiple visits and the frequency a retail site is unavailable because of downtime. The variability of response time and the number of minutes out are combined to create each retailer’s consistency rating, Gomez explains.

Top 50 Web Site Performance Index: Consistency
July 01 , 2008 - July 31 , 2008

Comments

Sign In to Make a Comment

Comments are moderated by Internet Retailer and can be removed.

Not a member? Signup for free today!

Advertisement

Advertisement

Advertisement

Relevant Commentary

FPO

Jason Squardo / Mobile Commerce

Five tips for achieving high mobile search rankings

Searches on mobile devices will soon exceed those on computers, Google says. Retailers that keep ...

FPO

Sergio Pereira / B2B E-Commerce

Quill turns to its B2B customers for new ideas

Coming in April is a new section of Quill.com that will let customers and Quill ...

Advertisement

Retailer Consistency Rating Consistency (seconds) Availability (%)
Dell Excellent 10.56 99.40
QVC Excellent 11.82 99.44
Scholastic Excellent 15.73 98.67
Office Depot Excellent 12.42 98.76
Zappos Excellent 14.47 99.45
Coldwater Creek Excellent 12.97 99.49
Williams-Sonoma Excellent 16.53 98.89
J. C. Penney Excellent 12.93 99.45
Nordstrom Excellent 14.00 99.27
L. L. Bean Excellent 18.79 97.07
Quixtar Excellent 15.55 98.10
Overstock Excellent 14.76 99.14
Macys Store Excellent 16.38 99.07
Newegg Good 17.39 99.17
Sony Style Good 20.91 96.26
Footlocker Good 17.08 97.45
The Home Depot Good 18.27 98.60
Avon Shopping Good 16.53 98.97
HSN Good 17.27 98.00
Costco Good 16.03 97.84
Circuit City Home Good 20.39 98.33
Tiger Direct Good 18.84 98.62
Victorias Secret Good 19.03 96.67
Best Buy Good 17.00 98.63
Musicians Friend Good 20.13 96.07
Drugstore Good 17.38 98.85
CompUSA Good 19.25 97.89
Saks Fifth Avenue Fair 17.76 97.87
Buy.com Fair 20.06 98.49
Wal-Mart Fair 19.14 96.81

ABOUT TRUST ONLINE

If there's something you've bought offline that you weren't able to buy online, we're probably thinking about that.

— Sebastian Gunningham, Amazon Sr. VP of Seller Services
Continue to site

Advertisement