July 9, 2008, 12:00 AM

Site consistency stays on course in June

Web site consistency retained the status quo among major web retailers in June with 32 merchants achieving a consistency rating of “excellent,” according to Gomez. The top 50 retail web sites had an average site availability rate of 95.58%.

Bill Briggs

Senior Editor

Web site consistency retained the status quo among major web retailers in June with 32 merchants achieving a consistency rating of “excellent,” according to Gomez Inc. The top 50 retail web sites had an average site availability rate of 95.58%.

In June, 16 retailers received a rating of “good,” one got “fair” and one received “poor.”

The consistency ratings take into account differences in the speed of web page delivery across multiple visits and the frequency a retail site is unavailable because of downtime. The variability of response time and the number of minutes out are combined to create each retailer’s consistency rating, Gomez explains.


Top 50 Web Site Performance Index: Consistency
June 01 , 2008 - June 30 , 2008

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Retailer Consistency Rating Consistency (seconds) Availability (%)
QVC Excellent 11.23 97.57
Dell Excellent 12.23 97.82
Scholastic Excellent 14.51 96.39
Office Depot Excellent 12.30 97.70
Coldwater Creek Excellent 13.69 97.88
Zappos Excellent 14.18 97.57
Nordstrom Excellent 13.63 97.37
L. L. Bean Excellent 17.21 95.95
Quixtar Excellent 14.64 96.94
J. C. Penney Excellent 12.75 97.56
Macys Store Excellent 14.88 97.22
Newegg Excellent 15.92 97.24
Williams-Sonoma Excellent 16.34 96.79
Sony Style Excellent 21.44 96.45
Overstock Excellent 14.79 97.43
Footlocker Excellent 16.29 95.12
The Home Depot Excellent 17.26 96.80
HSN Excellent 16.21 95.89
Circuit City Home Excellent 19.27 96.88
Saks Fifth Avenue Excellent 16.78 96.76
Drugstore Excellent 15.88 97.28
Musicians Friend Excellent 21.38 94.94
Avon Shopping Excellent 17.58 97.20
Best Buy Excellent 17.13 96.60
Victorias Secret Excellent 20.33 96.63
Costco Excellent 17.80 96.03
Staples Excellent 18.06 96.36

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