June 26, 2008, 12:00 AM

Customer Service

(Page 2 of 2)

“I’m very surprised if I get an e-mail back the same day when I’m e-mailing customerservice@,” he says. “E-mail should be treated like the other customer service methods. Customer service is customer service, whether it comes through the phone, chat or e-mail. Did you help the consumer? Did you leave the right lasting impression? Did you build on brand loyalty? With chat and e-mail, retailers are finally realizing how important it is to answer these questions and today are doing things better.”

comments powered by Disqus

Advertisement

Advertisement

Advertisement

From IR Blogs

FPO

Will Devlin / E-Commerce

Three simple steps to reducing shopping cart abandonment

Payment options, a shopping cart that holds a customer’s items while she ponders the purchase ...

FPO

Adrien Henni / E-Commerce

eBay and Russian Post accelerate cross-border deliveriies

EBay and Russian Post have signed a memorandum of cooperation aimed at reducing the time ...

Advertisement