June 6, 2008, 12:00 AM

Web site consistency improves in May

Web site consistency improved among major web retailers in May with 27 merchants achieving a consistency rating of “excellent,” according to Gomez. The top 50 retail web sites had an average site availability rate of 98.07%.

Web site consistency improved among major web retailers in May with 27 merchants achieving a consistency rating of “excellent,” according to Gomez Inc. The top 50 retail web sites had an average site availability rate of 98.07%.

In May, 16 retailers received a rating of “good,” six got “fair” and one received “poor.”

The consistency ratings take into account differences in the speed of web page delivery across multiple visits and the frequency a retail site is unavailable because of downtime. The variability of response time and the number of minutes out are combined to create each retailer’s consistency rating, Gomez explains.

Top 50 Web Site Performance Index: Consistency
May 01 , 2008 - May 31 , 2008

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Retailer Consistency Rating Consistency (seconds) Availability (%)
Dell Excellent 11.09 98.93
QVC Excellent 12.80 99.01
Scholastic Excellent 11.41 98.61
Coldwater Creek Excellent 10.67 99.14
Zappos Excellent 12.88 99.34
Office Depot Excellent 11.70 98.75
Nordstrom Excellent 12.75 98.92
L. L. Bean Excellent 15.73 98.71
Quixtar Excellent 12.95 98.46
Newegg Excellent 14.00 99.01
Overstock Excellent 13.17 98.85
J. C. Penney Excellent 12.43 99.01
Sony Style Excellent 19.02 98.46
Circuit City Home Excellent 16.44 98.29
Macys Store Excellent 14.11 99.06
Footlocker Excellent 15.51 97.83
Saks Fifth Avenue Excellent 14.98 98.87
HSN Excellent 15.06 98.19
The Home Depot Excellent 16.01 98.50
Sears Excellent 17.44 98.46
Avon Shopping Excellent 13.37 99.06
Victorias Secret Excellent 18.16 98.43
CompUSA Excellent 17.03 98.10
Drugstore Excellent 14.33 98.61
Williams-Sonoma Excellent 16.04 98.54
Amazon Excellent 15.47 98.42
Buy.com Excellent 17.54 98.72
Musicians Friend Good 18.14 96.89
Staples Good 16.24 98.82
Costco Good 16.09 98.86
Tiger Direct Good 17.96 97.90

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