Simple and priced at only $99.95 per month-- Small to mid-sized businesses get close to their customers with Live Chat and Inbound Email Management-
Toronto, Ontario – May 21, 2008 – Bamboo Cricket, a leading provider of next generation online customer service solutions, today announced that small to mid-sized businesses now have an affordable, easy-to-use tool to equip a site in minutes with automated Live Chat and Inbound Email management. Bamboo Cricket is a web-based solution that helps small to mid-sized businesses get closer to their clients thru multiple touchpoints. Now companies of all sizes can improve customer service by immediately engaging customers and moving them from consideration to purchase faster. Bamboo Cricket’s Live Chat and Inbound Email solution is offered on a subscription basis. Priced at only $99.95 per month, any online business can be up and running in minutes with a professional new image in customer service. -
“Responding to customer inquiries in a timely fashion can be a huge challenge for small and home-based businesses that don’t always have sufficient support staff in place,” said Barbara Westhorpe, President of Bamboo Cricket. “With Bamboo Cricket’s new Live Chat and Inbound Email solution, companies can affordably provide the best possible online experience and customers can get the answers to their questions how and when they want.” -
According to a recent Forrester Report, Improving the Design of Chat Interactions, customers like using online chat because it allows them to speak with someone immediately. Bamboo Cricket Live Chat allows marketers to increase their competitive edge by enabling customers to immediately connect with customer support representatives in real time simply by clicking on a Live Chat button on the company website or in an email. Live, real-time interaction with a customer service representative greatly improves the online experience and significantly reduces inbound calls to the call center. The Bamboo Cricket Live Chat system also identifies prior chat customers and brings up client chat history. -
Today’s online consumers are savvy internet users with high expectations. They have little time, a low tolerance for inferior online customer service, and are quick to leave if they feel underserved. A survey conducted in April 2007 by Hornstein Associates found that a shocking 50% of all inbound customer email goes unanswered. And, only 33% of companies responded to their customer`s email within 24 hours. This stems from an inadequate inbound email response program. When replies, customer service requests and auto-responder messages are left un-addressed by standard email deployment solutions, many marketers miss important customer interactions. Bamboo Cricket Email Inbound Management provides powerful technology to sort and filter inbound emails quickly and efficiently. Robust reporting enables companies to easily spot new trends, be on top of new hot issues, monitor efficiency and continuously improve their business strategy. Up to 10,000 emails can be processed per month per user with 100% email response within 12 hours. -
Bamboo Cricket also offers a full-service offering with a US-based team of expert CSR’s. The full-service solution has complete management, reporting and archiving capabilities and a dedicated account team with service available 365 days per year. Prices are based on monthly volume and customization. -
Businesses interested may be up and running in minutes by visiting http://www.bamboocricket.com and clicking on the website signup. -
About Bamboo Cricket-
Bamboo Cricket is a leading provider of next generation e-service solutions that help small to mid-sized businesses capitalize on client engagement. By combining robust technology with easy-to-use feature sets, Bamboo Cricket enables businesses to quickly and easily provide chat and inbound email handling. The company has headquarters in Ontario, Canada with offices in Titusville, Florida. Bamboo Clients include Condé Nast Publications, Ziff Davis Publishing and Mandalay Bay Resort and Casino. For information visit http://www.bamboocricket.com . -
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