May 7, 2008, 12:00 AM

Web site consistency improves in April

Web site consistency improved slightly among major web retailers in April with 17 merchants achieving a consistency rating of “excellent,” according to Gomez Inc. The top 50 retail web sites had an average site availability rate of 98.40%.

Web site consistency improved slightly among major web retailers in April with 17 merchants achieving a consistency rating of “excellent,” according to Gomez Inc. The top 50 retail web sites had an average site availability rate of 98.40%.

In April, 24 retailers received a rating of “good,” six got “fair” and three received “poor.”

The consistency ratings take into account differences in the speed of web page delivery across multiple visits and the frequency a retail site is unavailable because of downtime. The variability of response time and the number of minutes out are combined to create each retailer’s consistency rating, Gomez explains.


Top 50 Web Site Performance Index: Consistency
April 01 , 2008 - April 30 , 2008

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Retailer Consistency Rating Consistency (seconds) Availability (%)
Dell Excellent 9.82 99.09
Scholastic Excellent 10.78 99.38
Zappos Excellent 11.17 99.41
Coldwater Creek Excellent 9.61 99.53
L. L. Bean Excellent 13.77 99.12
Overstock Excellent 11.64 99.13
Victorias Secret Excellent 13.98 98.69
Nordstrom Excellent 12.20 98.99
Office Depot Excellent 11.35 99.24
Macys Store Excellent 12.32 99.18
Quixtar Excellent 12.55 98.83
J. C. Penney Excellent 11.52 99.40
CompUSA Excellent 13.93 99.24
Newegg Excellent 13.61 99.13
QVC Excellent 15.47 98.89
Sony Style Excellent 17.74 98.82
Footlocker Excellent 14.06 98.36
HSN Good 13.95 98.84
Circuit City Home Good 15.89 98.56
Drugstore Good 13.56 98.92
Saks Fifth Avenue Good 14.97 99.28
Avon Shopping Good 12.47 99.10
PC Connection Good 13.16 98.52
Amazon Good 16.47 98.72
The Home Depot Good 17.13 98.83
Williams-Sonoma Good 15.30 98.74
Musicians Friend Good 17.11 97.44
Staples Good 14.31 99.28
Sears Good 16.85 98.43
Tiger Direct Good 16.86 98.99
Buy.com Good 16.56 98.88
Costco Good 14.67 99.10

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