February 13, 2008, 12:00 AM

Macys.com posts the best consistency rate among big retailers in January

Web shoppers in January could access a top 50 retail site with a high broadband connection an average of 98.14% of the time.

Mark Brohan

Research Director

Web shoppers in January could access a top 50 retail site with a high broadband connection an average of 98.14% of the time, compared with an average of 98.68% for a low broadband connection and 81.81% for dial-up, says Gomez Inc.

The retailers delivering the best dial-up success rate in January included Macys.com at 92.4% and BlueNile.com at 91.03%.


Top 50 Web Site Performance Index: Availability
January 01 , 2008 - January 31 , 2008
Availability (%)

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Rank Retailer Dial Up Low Broadband High Broadband
1 Macys Store 92.44 99.26 99.57
2 L. L. Bean 89.08 99.16 99.54
3 J. C. Penney 90.95 99.04 99.53
4 Musicians Friend 84.29 99.06 99.51
5 Footlocker 84.53 98.90 99.45
6 Saks Fifth Avenue 90.50 99.32 99.44
7 Blue Nile 91.03 99.22 99.42
Zappos 90.49 99.45 99.42
9 Coldwater Creek 89.14 99.11 99.39
Costco 85.88 99.39 99.39
Sears 88.80 99.11 99.39
12 The Home Depot 85.10 99.02 99.36
13 1-800 Flowers 84.60 99.03 99.34
Neiman Marcus 91.13 99.12 99.34
15 Chadwicks 86.61 99.25 99.32
16 Toys R Us 56.02 98.32 99.31
Williams-Sonoma 79.91 98.85 99.31
18 Buy.com 85.87 98.72 99.30
19 Avon Shopping 89.67 99.13 99.27
Drugstore 85.50 99.06 99.27
21 QVC 79.10 98.50 99.26
22 Wal-Mart 82.24 98.34 99.23
23 Amazon 81.82 99.19 99.22
24 Barnes & Noble 82.73 98.57 99.21
Newegg 86.47 98.98 99.21
26 Dell 88.97 98.97 99.16
27 Netflix 87.61 99.17 99.15
Target 67.15 98.38 99.15

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If there's something you've bought offline that you weren't able to buy online, we're probably thinking about that.

— Sebastian Gunningham, Amazon Sr. VP of Seller Services
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