November 20, 2007, 12:00 AM adds to community focus, dude added new blogs and mobile functionality this year, aimed at building a sense of community among visitors and shoppers in its surf, snow and skateboard demographic.

Mark Brohan

Research Director

Pacific Sunwear of California Inc.’s e-commerce site,, is riding the wave of community. New features include blogs and mobile functionality that can send alerts about sales, new styles and special events several times a month to shoppers who have opted to receive the wireless alerts.

“New content is part of our strong focus on expanding community, both on- and off-site,” says Stacy Clark, senior director of e-commerce and online marketing. also has established pages on social networking sites such as Facebook and MySpace and video sharing site

The company created a MySpace “profile” to be close to its consumer base, Clark says. “We are looking for ways to connect with our customers where they spend lot of time. On MySpace we can feed them content where they hang out,” she says.

Pacific Sunwear, No. 315 in the Internet Retailer Top 500 Guide, has more than 1,100 stores and also operates, which carries styles reflecting those seen in the hip-hop music world.


Sign In to Make a Comment

Comments are moderated by Internet Retailer and can be removed.

Not a member? Signup for free today!




Relevant Commentary


Jason Squardo / Mobile Commerce

Five tips for achieving high mobile search rankings

Searches on mobile devices will soon exceed those on computers, Google says. Retailers that keep ...


Sergio Pereira / B2B E-Commerce

Quill turns to its B2B customers for new ideas

Coming in April is a new section of that will let customers and Quill ...