May 2, 2007, 12:00 AM

April web site availability holds steady

Web shoppers in April could access a top 50 retail site with a high broadband connection an average of 99.26% of the time.

Mark Brohan

Research Director

Web shoppers in April could access a top 50 retail site with a high broadband connection an average of 99.26% of the time, compared with an average of 97.44% for a low broadband connection and 83.77% for dial-up, says Gomez Inc.

The retailers delivering the best site success rate in April included EddieBauer.com at 99.56%, OrientalTrading.com at 99.56% and Nordstrom.com with an average of 99.22%.

The web merchant providing the best low broadband availability was OfficeDepot.com at 99.35%.

Top 50 Web Site Performance Index: Availability
April 01 , 2007 - April 30 , 2007
Availability (%)

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Rank Retailer Dial Up Low Broadband High Broadband
1 Zappos 96.84 97.43 99.45
2 Eddie Bauer 96.40 98.99 99.56
3 Office Max 96.38 98.33 99.10
4 Office Depot 96.26 99.22 99.39
5 J. C. Penney 96.19 97.58 99.34
6 Avon Shopping 95.72 98.99 99.22
7 Quixtar 95.42 97.38 99.04
8 Footlocker 95.32 98.01 99.45
9 Dell 94.85 98.41 99.26
10 Neiman Marcus 94.60 97.87 99.08
11 Sears 94.48 97.88 99.47
12 PC Connection 93.84 98.82 99.17
13 CompUSA 92.76 98.42 99.18
14 Macys Store 92.70 97.15 98.66
15 Gateway 92.62 99.02 99.36
16 Staples 92.44 97.58 99.29
17 Peapod 92.42 98.77 99.30
18 Williams-Sonoma 92.26 97.02 99.32
19 Cabelas 91.89 97.16 99.36
20 Nordstrom 91.75 98.00 99.51
21 L. L. Bean 90.81 98.50 99.44
22 Scholastic 90.35 97.26 99.45
23 CDW 89.60 97.70 99.33
24 Circuit City Home 89.51 97.82 99.44
25 Barnes and Noble 89.13 97.33 99.47
26 Chadwicks 88.60 97.06 99.60
27 Musicians Friend 88.25 96.76 99.35
28 HSN 88.08 97.59 99.10
29 Newegg 86.43 97.37 99.30
30 Netflix 86.14 98.62 99.46
31 HP Shopping 85.94 96.95 99.07
32 Costco 85.58 98.03 99.32
33 FTD 85.24 98.25 99.25
34 Drugstore 85.03 98.13 99.35
35 Overstock 85.00 98.15 99.21
36 Victoria Secret 84.69 96.01 99.13

ABOUT TRUST ONLINE

If there's something you've bought offline that you weren't able to buy online, we're probably thinking about that.

— Sebastian Gunningham, Amazon Sr. VP of Seller Services
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