December 6, 2006, 12:00 AM

Site availability stays consistent in November

Despite some performance problems this month in the wake of record online holiday shopping crowds, the high broadband availability provided by big retailers was very consistent in November. Zappos led all retailers with a site success rate of 99.43%.

Mark Brohan

Research Director

Despite some performance problems this month in the wake of record online holiday shopping crowds, the high broadband availability provided by the web’s 50 biggest retailers was very consistent in November, says Gomez Inc.

The top companies-Zappos, OfficeMax, Quixtar, Scholastic, J.C. Penney and Office Depot -provided solid high broadband availability rates that averaged almost 100%. Zappos led all retailers with a site success rate of 99.43%.

The overall average for all top 50 retailers in October was 98.89%. For low broadband connectivity, the November availability average was 98.31% and 86.45% for dial-up.

 

Top 50 Web Site Performance Index: Availability
November 01 , 2006 - November 30 , 2006
Availability (%)

 

Rank Retailer Dial Up Low Broadband High Broadband
1 Zappos 98.95 99.48 99.43
2 Office Max 98.12 98.57 99.22
3 Quixtar 97.38 98.59 99.30
4 Scholastic 96.78 98.86 99.10
5 J. C. Penney 96.77 99.02 99.29
6 Office Depot 96.49 99.07 98.94
7 Dell 96.48 98.88 98.97
8 Gateway 96.46 98.61 99.25
Neiman Marcus 96.46 98.69 99.13
10 Sears 95.79 98.61 99.26
11 Macys Store 95.73 98.82 99.05
12 Cabelas 95.20 98.78 99.00
13 Staples 95.17 98.87 99.00
14 Barnes and Noble 94.94 99.09 99.40
15 Eddie Bauer 94.85 98.48 99.18
16 HSN 94.84 98.17 98.44
17 L. L. Bean 94.71 99.00 99.44
18 HP Shopping 94.61 98.70 98.70
19 Nordstrom 94.41 98.51 99.11
20 CDW 94.39 98.86 98.88
21 Peapod 94.21 97.93 98.60
22 Footlocker 93.92 98.61 98.95
23 1-800 Flowers 93.54 98.02 98.89
24 Drugstore 93.22 98.80 99.45
25 Avon Shopping 92.67 97.95 98.39
26 CompUSA 92.55 98.51 98.84
27 Circuit City 91.39 98.32 98.90
28 Williams-Sonoma 90.93 98.96 99.01
29 PC Connection 90.61 97.86 98.29
30 Victoria Secret 90.39 98.04 98.99
31 Netflix 90.36 98.15 99.07
32 FTD 90.02 98.78 99.19
33 Overstock 89.84 98.42 98.63
34 Buy.com 89.52 98.45 98.85
35 Costco 88.92 97.18 98.43
36 Newegg 87.11 98.46 98.90
37 Chadwicks 86.76 98.78 99.44
38 Apple Store 86.58 98.50 99.19
  Benchmark Average 86.45 98.31 98.89
39 Musicians Friend 85.00 99.00 99.11
40 QVC 84.59 98.45 99.00
41 Amazon 82.65 98.37 99.27
42 Oriental Trading 79.22 98.36 98.97
43 The Home Depot 78.06 97.14 98.62
44 Toys R Us 70.31 98.25 98.82
45 Tiger Direct 63.32 96.54 97.82
46 Best Buy 61.59 96.03 97.62
47 Wal-Mart 60.55 98.00 98.23
48 Gap 45.93 96.01 97.96
49 Target 44.25 96.96 98.76
50 Sony Style 16.18 96.87 98.36
All data for this report is collected by the Gomez Last Mile network,
30 times an hour from Dial Up, Low and High Broadband users across
the United States, 24 hours a day except between 3AM to 6AM EDT.
Availability is determined by the percentage of tests that fail to
correctly load.
Copyright© 2006 Gomez, Inc.

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