PRINCETON, N.J., Nov.7---The AnswerNet Network, the world’s largest telemessaging firm and a leading contact center services provider, has acquired Plano, Texas-based Proxy Communications, a contact center outsourcer, which provides order entry and customer service to catalog, e-tailing and direct response television (DRTV) clients.
Gail Patterson, Proxy’s President, is very excited that Proxy’s customers will have access to AnswerNet’s technology and experience in web based order entry, e-tailing and DRTV.
“AnswerNet’s web capabilities and operational processes will give our former customers a true competitive advantage,” said Patterson.
Proxy is the fourth company purchased by AnswerNet so far in 2006. AnswerNet previously acquired Unicall International of Fairlawn Ohio, S&D; Marketing of Philadelphia, Pa. and AirPage, of Helena, Mont.
“Proxy’s specialization in consumer products order entry and customer service enhances our already substantial visibility in this competitive vertical and in all parts of direct marketing contact center support,” said AnswerNet Network President and Chief Executive Officer Gary A. Pudles. “We now provide service to over 200 well known catalog, e-tailing and DRTV companies and are staffing up to enjoy our busiest holiday season ever.”
About The AnswerNet Network
The AnswerNet Network, www.answernet.com, is the world’s largest telemessaging firm and leading contact center services provider. AnswerNet offers inbound, outbound and e-bound voice and text-based customer contact and fulfillment services. The AnswerNet Network handles order entry, telephone answering services, sales, lead qualification and other customer management functions from 55 contact centers, serving over 35,000 clients, and processing more than 60 million contacts annually. AnswerNet Network companies have been on Inc. Magazine`s Annual Inc. 500 List of America`s Fastest Growing Private Companies and on Customer Inter@ction Solutions Magazine`s Top 50 Teleservices Firms on multiple occasions.
Corporate Communications Manager