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But Cavens says Blue Nile isn’t evaluating the new feedback application in terms of direct ROI. The real payoff is in the business intelligence it provides about the customer experience on the site. “We are not so much measuring the success of the tool as seeing the value in using it more and using the data we get out of it more,” he says.
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As a result, the retailer won’t build a warehouse in the state, Florida’s governor says.
Accenture, one of the world’s largest management and technology consulting firms, will pay $316 million ...
The e-payments security group also bids adieu to its Americans manager.
Mandy Cole will help to oversee the merchant’s sales force.
The search giant tests quick shipments in the San Francisco area.
Fifteen retailers reported faster web growth than Amazon in late 2012.
CyberSource’s annual report notes an average fraud rate of .9% of online revenue.
It also projects its revenue to grow more than 50% to $21.5 billion by 2015.
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Will Amazon take on Apple in a hardware war?
As a thank you, we’re giving away free Top 500 Guides starting Mon., May 13. ...
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