Comerxia Inc., a turnkey provider of services to online retailers looking to sell overseas, has ceased operations.
The company, headquartered in Hollywood, FL, has taken down its web site and has sent e-mail messages to customers and others stating that the company has ceased to operate. Online retailers also say Comerxia is no longer following up on sales leads. “I was supposed to meet with them at a recent trade show, but they canceled the meeting because they said there was something big happening at the corporate office,” says one retailer, who asked not to be identified.
Comerxia provided a turnkey service for retailers to sell overseas, including site translation, marketing, fulfillment, payments processing and customer service. In the past, online retailer clients have included Drugstore.com. Inc., Etronics Inc. and others.
Comerxia has yet to speak publicly about its current status, whether it is officially out of business and how it plans to resolve pending or future customer service issues. But one online retailer says Comerxia had been getting behind in promised payments, which resulted in the retailer cutting off Comerxia’s service on at least two occasions. “They were having problems and paying us late,” the retailer says. “They informed us that they have ceased operations.”
Comerxia’s service promised to help retailers eliminate the inefficiencies and risk associated with international e-commerce, while offering guaranteed payment to the merchant.