The use of rich media is becoming standard at major retail sites, and web analytics provider Omniture has extended its offering with one of the first tools to measure the performance of rich media on sites.
Omniture is in the process of deploying the new analytics functionality with a number of retailers. However, the experience of a media company already using the tool illustrates how it works. Scripps Network, which owns the House and Garden Television channel, used ActionSource on its Flash-based media player on HGTV.com to measure traffic and conversion off streaming video it ran on the site during its recent HGTV Dream Home Giveway. The event was a live on-air special, immediately followed by a live online broadband presentation.
On-air, HGTV encouraged visitors to go to HGTV.com for live continuation of the on-air event: site visitors could, via the live video, tour the home for the first time with the winner who’d just been announced on the TV program. In one hour, HGTV.com registered more than half a million requests to its server, including 120,000 first time visitors to the site as determined by the identification of unique IDs. The analytics tool also determined that 55,000 site visitors logged onto the live video.
Omniture notes that ActionSource is built so as to allow site operators to measure Flash activity without having to code individual elements of the Flash application. The supporting feature, called AutoTrack, “listens” for click action to determine if the click is related to a button or to movie clip activity. It can automatically capture and send that data for reporting, according to Omniture.
“Integrating the measurement and optimization of new media across multiple channels – within a web browser, outside of a web browser, on mobile devices and on any ActionScript-enabled device with an Internet connection – is an important part of our strategy,” says Brett Error, Omniture CTO.