June 28, 2006, 12:00 AM

Dial-up availability varies widely in May

However, the top three companies provided solid dial-up availability rates that averaged well over 90% in May, according to Gomez Inc.

Despite the fact that more online retailers are gearing up for broadband, many customers still shop the Internet using a dial-up connection. In May the dial-up availability provided by the web’s 50 biggest retailers was very inconsistent, says Gomez Inc.

The top three companies-Peapod, Zappos and Dell-provided solid dial-up availability rates that averaged well over 90%. Peapod led all retailers with a site success rate of 96.64% and was followed by Zappos and Dell at 95.51% and 94.24%, respectively. But after the top three sites, the average plunges substantially.

The next most consistent retailer in May was Blue Nile with a dial-up site success rate of 72.75%, followed by Avon (71.09%), Scholastic (70.93%), Eddie Bauer (69.83%), OfficeMax (69.72%), Coldwater Creek (69.19%) and Drugstore.com (68.46%).

The overall average for all top 50 retailers in May was 64.13%.

 

 

 

 

   Top 50 Performance Index: Site Success Rate
 May 1, 2006 - June 1, 2006
 
 
Availability (%)
 
Site Dial Up (%)   Low
Broadband (%)
High
Broadband (%)
Peapod 96.64 99.33 98.94
Zappos 95.51 99.28 99.14
Dell 94.24 98.37 97.97
Blue Nile 72.57 99.08 98.91
Avon 71.09 99.42 99.05
Scholastic 70.93 98.90 98.87
Eddie Bauer 69.83 98.80 97.95
Office Max 69.72 98.91 98.43
Coldwater Creek 69.19 98.43 98.24
Drugstore.com 68.46 99.03 98.52
Williams Sonoma 67.74 98.21 98.24
Cabelas 67.56 98.86 98.13
Quixtar 67.31 98.54 98.40
FTD 67.24 97.22 97.54
Office Depot 67.15 98.78 98.12
Comp USA 66.88 98.42 98.14
Toys R Us 66.58 97.77 97.49
JC Penney 66.38 98.90 98.40
Gateway 66.37 98.39 98.03
Home Shopping Network 66.33 98.29 97.26
Netflix 66.32 97.89 97.79
HP Direct 66.18 97.71 97.16
Amazon.com 66.17 98.76 98.36
Nordstrom 64.98 97.92 97.32
Sears 64.57 98.47 97.72
Apple 64.56 98.85 98.72
LL Bean 64.54 98.36 97.97
Neiman Marcus 64.49 97.82 97.55
Benchmark Average 64.13 98.10 97.74
Barnes and Noble 64.13 97.73 98.40
Staples 64.08 97.63 96.56
QVC.com 63.77 98.58 98.42
Circuit City 63.26 98.27 97.77
Redcats 62.84 98.44 98.23
Cornerstone Brands 62.55 97.94 97.10
Musicians Friend 62.44 98.68 98.24
1800 Flowers 62.27 97.94 97.71
CDW 62.05 98.01 98.18
Kmart 61.86 96.99 96.53
Costco 60.41 96.55 94.78
Wal-mart 59.86 98.19 97.40
Overstock.com 59.64 97.47 96.76
PC Mall 59.42 97.83 97.34
Buy.com 53.85 97.64 96.87
Tiger Direct 50.90 97.87 97.50
Best Buy 50.35 95.34 96.18
Home Depot 48.92 96.64 96.36
New Egg 47.50 96.94 96.96
Sony Style 42.89 97.93 97.78
GAP 38.01 96.48 96.59
Target 34.78 97.26 97.06

 

 

 
   Copyright © 2006 Gomez, Inc.                                      www.gomez.com

 

 

 

 

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