June 14, 2006, 12:00 AM

Top 50 retailers get good grades for May site performance

(Page 2 of 3)

Consistency Rating

Variability (Seconds)
# of Errors
Zappos
Excellent
13.12
130
Peapod
Excellent
14.10
147
Scholastic
Excellent
18.37
182
Avon
Excellent
15.99
183
Blue Nile
Excellent
26.32
216
Office Max
Excellent
18.48
225
Drugstore.com
Excellent
20.02
236
Office Depot
Excellent
21.39
270
Coldwater Creek
Excellent
16.63
274
JC Penney
Excellent
20.29
281
Eddie Bauer
Excellent
16.88
284
Amazon.com
Excellent
20.94
284
Cabelas
Excellent
19.66
290
Quixtar
Excellent
19.05
301
Dell
Excellent
14.09
302
Williams Sonoma
Excellent
19.73
305
Apple
Excellent
23.19
334
QVC.com
Excellent
22.61
341
Comp USA
Excellent
22.04
348
Redcats
Excellent
25.09
361
Gateway
Excellent
19.89
379
LL Bean
Excellent
21.18
393
Barnes and Noble
Excellent
23.45
399
Toys R Us
Excellent
20.78
406
Musicians Friend
Good
24.82
410
Home Shopping Network
Good
20.09
424
Netflix
Good
21.00
425
Sears
Good
23.80
433
Nordstrom
Good
22.41
450
FTD
Good
17.79
454
Circuit City
Good
23.82
476
Wal-mart
Good
23.96
481
1800 Flowers
Good
25.08
481
CDW
Good
24.62
484
HP Direct
Good
24.47
485
Neiman Marcus
Good
22.49
486
Benchmark Average
 
23.39
490
Cornerstone Brands
Good
24.50
501
Staples
Good
22.08
562
Kmart
Good
25.43
619
PC Mall
Good
26.81
631
Overstock.com
Good
24.75
692
Buy.com
Good
27.47
810
Costco
Good
26.79
822
Tiger Direct
Fair
28.81
857
Sony Style
Fair
32.61
893
Target
Fair
33.13
1025
Home Depot
Fair
29.96
1056
New Egg
Fair
27.86
1106
Best Buy
Fair
26.97
1204
GAP
Fair
29.59
1407

Copyright © 2006 Gomez, Inc.                                       www.gomez.com
Consistency = A qualitative representation of consistency ratings that are created with the lowest total score (Variability + Errors) being normalized to 100. Above 98 = Excellent, above 95 = Good, above 85 = Fair, and below 85 = Poor.
Variability = The range between the high and low values of one standard deviation from response time.
# of Errors = Test failures or timeouts caused by site unavailability.
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