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Consistency Rating
Variability (Seconds) |
# of Errors |
| Zappos |
Excellent |
13.12 |
130 |
| Peapod |
Excellent |
14.10 |
147 |
| Scholastic |
Excellent |
18.37 |
182 |
| Avon |
Excellent |
15.99 |
183 |
| Blue Nile |
Excellent |
26.32 |
216 |
| Office Max |
Excellent |
18.48 |
225 |
| Drugstore.com |
Excellent |
20.02 |
236 |
| Office Depot |
Excellent |
21.39 |
270 |
| Coldwater Creek |
Excellent |
16.63 |
274 |
| JC Penney |
Excellent |
20.29 |
281 |
| Eddie Bauer |
Excellent |
16.88 |
284 |
| Amazon.com |
Excellent |
20.94 |
284 |
| Cabelas |
Excellent |
19.66 |
290 |
| Quixtar |
Excellent |
19.05 |
301 |
| Dell |
Excellent |
14.09 |
302 |
| Williams Sonoma |
Excellent |
19.73 |
305 |
| Apple |
Excellent |
23.19 |
334 |
| QVC.com |
Excellent |
22.61 |
341 |
| Comp USA |
Excellent |
22.04 |
348 |
| Redcats |
Excellent |
25.09 |
361 |
| Gateway |
Excellent |
19.89 |
379 |
| LL Bean |
Excellent |
21.18 |
393 |
| Barnes and Noble |
Excellent |
23.45 |
399 |
| Toys R Us |
Excellent |
20.78 |
406 |
| Musicians Friend |
Good |
24.82 |
410 |
| Home Shopping Network |
Good |
20.09 |
424 |
| Netflix |
Good |
21.00 |
425 |
| Sears |
Good |
23.80 |
433 |
| Nordstrom |
Good |
22.41 |
450 |
| FTD |
Good |
17.79 |
454 |
| Circuit City |
Good |
23.82 |
476 |
| Wal-mart |
Good |
23.96 |
481 |
| 1800 Flowers |
Good |
25.08 |
481 |
| CDW |
Good |
24.62 |
484 |
| HP Direct |
Good |
24.47 |
485 |
| Neiman Marcus |
Good |
22.49 |
486 |
| Benchmark Average |
|
23.39 |
490 |
| Cornerstone Brands |
Good |
24.50 |
501 |
| Staples |
Good |
22.08 |
562 |
| Kmart |
Good |
25.43 |
619 |
| PC Mall |
Good |
26.81 |
631 |
| Overstock.com |
Good |
24.75 |
692 |
| Buy.com |
Good |
27.47 |
810 |
| Costco |
Good |
26.79 |
822 |
| Tiger Direct |
Fair |
28.81 |
857 |
| Sony Style |
Fair |
32.61 |
893 |
| Target |
Fair |
33.13 |
1025 |
| Home Depot |
Fair |
29.96 |
1056 |
| New Egg |
Fair |
27.86 |
1106 |
| Best Buy |
Fair |
26.97 |
1204 |
| GAP |
Fair |
29.59 |
1407 |
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Copyright © 2006
Gomez, Inc. www.gomez.com
Consistency = A qualitative representation of consistency ratings that are created with the lowest total score (Variability + Errors) being normalized to 100. Above 98 = Excellent, above 95 = Good, above 85 = Fair, and below 85 = Poor.
Variability = The range between the high and low values of one standard deviation from response time.
# of Errors = Test failures or timeouts caused by site unavailability. |
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1000
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