Drop-Ship Master Solution from CommerceHub Coupled with HomeDirectUSA’s Integrated Distribution Solutions Expands Visibility and Improves Supply Chain Execution for Superior Outbound Delivery, Inbound Delivery and Home Delivery
ALBANY, NY – JUNE 6, 2006 – CommerceHub, a leading provider of fulfillment and integration solutions for retailers operating in multi-channel environments, today announced a new product enhancement available to its customers through a partnership with HomeDirectUSA, the leading supply chain management company specializing in white glove delivery. Using HomeDirectUSA, CommerceHub customers will now have the ability to deliver over-sized or high-end goods, such as furniture, home electronics and home fitness products, direct to consumers via their national distribution and less than truckload (LTL) shipping network.
This new capability is an extension of CommerceHub’s signature Drop-Ship Master solution, which manages fulfillment of orders through suppliers. Together with HomeDirectUSA’s industry-leading services and systems, Drop-Ship Master provides retailers with complete visibility into orders from the point of purchase through in-home delivery and installation, ensuring that customers receive VIP treatment when purchasing high-end products.
“Retailers have limited options for delivery of specialty products, losing millions of dollars each year due to returns, logistical challenges and service issues,” said Brian Gallagher, CEO of HomeDirectUSA. “CommerceHub customers will benefit from HomeDirectUSA’s shipment management, which enables retailers, etailers, cataloguers, direct marketers and manufacturers to offer and deliver large consumer durables directly to consumers, which in turn will allow them to improve their respective inventory and profitability.”
“What’s unique about our partnership with HomeDirectUSA is that we’re enabling retailers to achieve extraordinary levels of customer service and fulfillment performance in both traditional and non-traditional delivery environments,” said Frank Poore, CommerceHub president and CEO. “Retailers offering large items will now have control over the entire delivery process, when, previously, this service would have been managed by independent contractors without tracking numbers.”
Leading retailers are already benefiting from this partnership, and CommerceHub envisions its solution to become the standard in white glove product delivery.
CommerceHub is the industry’s leading provider of fulfillment and integration solutions for retailers operating in multi-channel environments. A proven pioneer and visionary in drop-ship integration solutions, CommerceHub provides a universal platform for connecting with suppliers of all shapes and sizes and managing the delivery of goods regardless of the fulfillment model and back-end systems involved. CommerceHub delivers both real-time visibility into the supply chain and advanced, exception-based management applications to overcome the complexities associated with multi-channel retailing and ensure that orders reach their end destination in the most efficient manner possible without sacrificing quality or service levels.
CommerceHub’s any-to-any translation and integration platform allows every supplier to become 100 percent compliant with its retail partners’ specifications regardless of disparate IT systems and capabilities. The company’s drop- and bulk-shipping integration solutions facilitate a dramatically improved fulfillment process, resulting in significant savings and improved customer service for retailers and merchants.
With nearly a decade of experience working with Top 25 retailers and a wide array of major brand name suppliers, CommerceHub manages nearly $1 billion in goods annually on behalf of such industry leaders as Costco, QVC, Staples, Circuit City, eToys, Kmart, Macys, Sears, Target, Walgreens, Dell, Toshiba, Sanyo, Minolta, Gateway and Little Tikes.
HomeDirectUSA is a leading supply chain management company that specializes in the home delivery of large consumer products - furniture, electronics, fitness equipment, appliances and other items that require specialized handling or a time-sensitive delivery. With an extensive network of distribution centers in the US and Canada, coupled with the industry`s best technology, HomeDirectUSA provides smart solutions for complicated shipping, warehousing and home delivery needs for retailers and manufacturers.
HomeDirectUSA provides some of the world’s most recognized brands of high-end consumer products with end to end logistics services for their large consumer durables: Neiman-Marcus, Cornerstone Group (Frontgate, Ballard Designs and Garnet Hill), Costco, ZGallerie, QVC, Restoration Hardware, Tempur-Pedic, Serta, Simmons and Sealy.