Company Continues to Streamline Operations Following Recent Merger Completion
PLANO, Texas, March 29, 2006 – PFSweb, Inc. (Nasdaq: PFSW) today announced it has begun supplementing call center services for its wholly owned subsidiary, eCOST.com, with PFSweb’s existing call center facility in Plano, Texas. The increased capacity will assist in the handling of approximately 2,000 customer service calls per day and is expected to improve overall customer satisfaction.
PFSweb’s large, in-house telecommunications infrastructure will expand capacity at the switching level as well as allow for extended customer service hours. eCost.com customer service hours have now been extended to 8:00 a.m. to midnight EST seven days per week. Previously, eCost.com operated from 8:00 a.m. to 9:00 p.m. five days per week.
eCOST.com will utilize PFSweb’s IEX workforce management tool, which is a software package used to automate and refine the contact center scheduling processes. The system also works in conjunction with the AVAYA switch to retrieve detailed call statistics, which allow for better resource management and business forecasting. In addition to the call center improvements, eCOST.com has recently upgraded features in its proprietary search engine providing customers more relevant searches, better drill-down capabilities within a search and faster access to information pertinent to customers’ inquiries.
“PFSweb’s world-class operating infrastructure and technology expertise provides an effective platform for eCOST.com to significantly improve customer service. Extending our customer service hours to seven days a week is an important step towards our goal of driving dramatic improvements in the eCost.com customer experience,” said Mark Layton, CEO of PFSweb. “This brings eCost.com into a higher realm of expectation that customers demand from world-class service providers. As a result, we are already seeing an increase in our weekend revenue levels. Additionally, the enhancement in the search functions is part of our strategic goal to improve the features and capabilities of the eCost.com web site and customer experience which we hope to further advance with additional site improvements.”
Adam Shaffer, CEO of eCOST.com, said, “We are excited to leverage PFSweb’s investments in its scalable infrastructure in order to increase our service capabilities and to better meet our customers’ needs. eCOST.com’s access to PFSweb’s advanced technology and telecommunications facilities provides an opportunity to realize some of the strategic benefits targeted through our merger.”
On February 1, 2006, PFSweb completed its merger with eCOST.com. In addition to eCOST.com’s facility in Torrance, California, PFSweb operates state-of-the-art call centers in Plano, Texas, and Memphis, Tennessee, as well as its international facility in Liege, Belgium.
About PFSweb, Inc.
PFSweb develops and deploys integrated business infrastructure solutions and fulfillment services for Fortune 1000, Global 2000 and brand name companies, including third party logistics, call center support and e-commerce services. The company serves a multitude of industries and company types, including such clients as Adaptec, CHiA`SSO, FLAVIA® Beverage Systems, Hewlett-Packard, International Business Machines, Nokia, Pfizer, Inc., Raytheon Aircraft Company, Rene Furterer USA, Roots Canada Ltd., Smithsonian Institute and Xerox.
Through its wholly owned eCOST.com subsidiary, PFSweb also serves as a leading multi-category online discount retailer of high-quality new, “close-out” and refurbished brand-name merchandise for consumers and small business buyers. The eCOST.com brand markets more than 100,000 different products from leading manufacturers such as Apple, Canon, Citizen, Denon, Hewlett-Packard, Nikon, Onkyo, Seiko, Sony, and Toshiba primarily over the Internet and through direct marketing.
For more information, please visit the company’s websites at www.pfsweb.com and www.ecost.com.
The matters discussed herein and, in particular, information regarding the merger, consist of forward-looking information under the Private Securities Litigation Reform Act of 1995 and is subject to and involves risks and uncertainties, which could cause actual results to differ materially from the forward-looking information. PFSweb has filed a Registration Statement on Form S-4 which identifies certain factors that could cause actual results to differ materially from those projected in any forward looking statements made and investors are advised to review the Registration Statement and the Risk Factors described therein. PFSweb undertakes no obligation to update publicly any forward-looking statement for any reason, even if new information becomes available or other events occur in the future. There may be additional risks that we do not currently view as material or that are not presently known.