Cameleon Spare Parts Enables Manufacturers to Reduce Part Return Rates, Increase After-Sales Revenues and Improve Customer Satisfaction
Chicago, Illinois, March 21, 2006 - Access Commerce (Euronext: 7424), a leading provider of multichannel commerce solutions, today announced the introduction of Cameleon Spare Parts. The solution combines a specialized electronic catalog with a service information system designed to optimize business processes for after-sales service and spare parts commerce. Cameleon Spare Parts, the most recent addition to the Cameleon Commerce Suite, equips manufacturers with tools to organize, describe, price and publish their spare part and service offerings, whatever their complexity and volume, in a consistent manner through any sales channel.
“The after-sales market presents a valuable business opportunity,” stated Kurt Haller, Executive Vice President at Access Commerce. “Spare part sales typically generate significant profits – often greater than those achieved from the original sale of equipment.”
Existing commerce systems and processes often stand in the way of achieving solid results from aftermarket sales. Spare part catalogs require more complex content than what is traditionally offered by typical e-commerce catalogs, linking various documentation, manuals, service bulletins, work flow directions, maintenance videos and images to each part. Parts are often needed immediately, and systems need to be optimized to help users find the right part quickly, check inventory availability, and order the part 24x7.
Cameleon Spare Parts provides key features that enable manufacturers to improve revenues, margins and customer satisfaction by optimizing after-sales commerce processes:
•Navigation through exploded part assembly views
•Advanced search functions
•Link between parts and all types of documentation: manuals, service bulletins, work flow directions, maintenance videos, images
•Management of parts obsolescence and replacement
•Easily import existing 2D/3D drawings
•Automatic recognition of drawing hotspots
•Unique spare parts database that unifies all data formats
•Customize catalogs by customer, channel, product or any other criteria
•Output to paper, CD, or the Internet
“Access Commerce has long been recognized as a leader in helping companies simplify complex product, sales process and go-to-market strategies. With the introduction of Cameleon Spare Parts, we are now able to extend the value we provide to customers to include aftermarket part sales, optimizing the full cycle Lead-to-Order-to-After-Sales process,” added Jacques Soumeillan, President and CEO of Access Commerce.
About Access Commerce
Access Commerce is a leading provider of Multichannel Commerce Solutions. Access Commerce helps manufacturing, distribution, retail and service companies sell products and services through any sales channel. The Cameleon Commerce Suite simplifies key steps in the Lead-to-Order-to-After-Sales process by optimizing core business functions: e-commerce, electronic catalog and guided selling, product and service configuration, advanced pricing, quote and proposal generation, order management and BOM/routing generation. Employees, channel partners and customers use Cameleon to eliminate errors and non-value added activities, decrease cycle times and improve customer satisfaction, resulting in increased revenue and a reduction in sales and operational costs. Access Commerce customers include Aréva, Eaton, Invacare, Leroy Merlin, Manitou, Mitsubishi Caterpillar Forklift Europe (MCFE), Perkins Engines, Saint-Gobain, Schneider Electric, ThyssenKrupp, and X-Rite.
Access Commerce is headquartered in Toulouse, France and Chicago, Illinois and has offices located in North America, France and Germany. Cameleon is a trademark of Access Commerce SA and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners. For more information, visit www.access-commerce.com.
P: (847) 583-7610