February 15, 2006, 12:00 AM

Top retailers vary widely in dial-up access

The dial-up site availability average of the web’s Top 50 retailers in January can vary by as much as 60%, says Gomez Inc.

Mark Brohan

Research Director

Despite the fact that dial-up web access has been around for years and many households still use their telephone and a modem to connect to the Internet, how fast shoppers can access a top 50 retail site remains inconsistent.

In fact, according to Gomez Inc., the dial-up site availability average of the web’s Top 50 retailers in January can vary by as much as 60%.

The retail sites with the highest site availability rate when the site is accessed by a dial-up connection included Peapod, Netflix, Avon, Office Max, Zappos, Dell, Eddie Bauer, Drugstore.com, Office Depot, Nordstrom and HSN.com.

At the other end of the Gomez January index, Target was followed by Newegg, Gap, Target, SonyStyle, Tiger Direct, and Buy.com.

 Top 50 Performance Index: Site Response Time
 Januaryr 1, 2006 - February 1, 2006

Response Time (seconds)
Site Dial Up Low             
Broadband
High            
Broadband
Peapod 38.86 7.27 4.48
Netflix

40.11 9.71 4.49
Avon 44.27 11.91 4.45
Office Max 44.66 10.16 4.52
Zappos 45.82 5.94 2.70
Dell 46.65 7.79 3.70
Eddie Bauer 47.71 10.07 4.26
Drugstore.com 48.10 8.76 4.44
Office Depot 48.12 9.36 4.23
Nordstrom 48.91 11.32 6.33
Home Shopping Network

48.96 10.50 4.39
QVC.com 49.03 10.64 4.42
Coldwater Creek Inc. 49.80 8.99 4.59
JC Penney 49.99 10.82 4.87
Quixtar

50.42 11.48 5.46
Blue Nile 51.33 9.86 5.25
Scholastic

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