Richmond, Va., Dec. 12, 2005 – Circuit City Stores, Inc. announced today it is now offering PlumChoice Online PC Services through its Web site and in select Circuit City stores.
PlumChoice offers high-quality, customer-friendly remote computer support for the home, home office and small business through a secure desktop sharing technology, which allows certified technicians to access consumers’ computers over a high-speed Internet connection to view, configure, demonstrate and repair computers and other technology products. “The addition of PlumChoice to Circuit City’s current PC services offering allows us to offer consumers a complete service package – from in-store to in-home support,” said Marc Sieger, senior vice president and general merchandise manager for Circuit City. “With this service we’re offering an added layer of peace of mind to consumers in a world where security is of utmost importance and technology changes so rapidly. Customers have the ability to receive the service conveniently in the comfort of their own home without the need of an in-home visitor.”
“We are thrilled to be working with Circuit City, an industry leader that continues to demonstrate its commitment to offering the best innovations in customer support,” said Ted Werth, chief executive officer of PlumChoice. “With the web-based nature of the service, Circuit City and PlumChoice are able to provide an easy and convenient computer support option-literally at the click of a mouse.” PlumChoice’s services cover all Windows-compatible computers and computer accessories to give consumers full tech support. The range of PlumChoice services now offered through Circuit City include:
MP3 player set up for $34.99 - Installs software and demonstrates how to use the full array of product features, including downloading music, burning CDs and setting up a music library. Wireless network set up for $79.99 - Provides all of the help customers need to securely set up and configure a home wireless network, including software installation and network security set-up, as well as configuration and file sharing for printers, PCs and other network devices.
One hour of PC service for $89.99 - Delivers fast help for many common PC problems such as a slow PC, email problems, virus issues, spyware (pop-up) removal and protection, error messages, network or mobile device problems and more. PC tune up for $99.99 - Provides a complete PC tune-up, which includes removing existing spyware and viruses, cleaning out unnecessary files, configuring Windows updates, and providing overall PC optimization.
Consumers can visit https://circuitcity.plumchoice.com or call 1-888-424-1114 to receive immediate service or schedule a service call time that is most convenient for them. Service requirements include a high speed (broadband) Internet connection.
About Circuit City Stores, Inc.
Circuit City Stores, Inc. (NYSE:CC) is a leading specialty retailer of consumer electronics. The domestic segment operates through 625 Superstores and five mall-based stores in 157 U.S. markets. The international segment operates through more than 930 retail stores and dealer outlets in Canada. Circuit City also operates Web sites at www.circuitcity.com and www.thesourcecc.ca.
About PlumChoice, Inc.
Founded in 2001, PlumChoice is the world’s leader in providing premium remote computer support for the home, home office and small business market. The company combines the latest innovations in remote desktop technology with a proven online delivery methodology to offer the easiest and most effective range of support services on the market. PlumChoice has demonstrated that its remote support services beat in-home service alternatives eight out of 10 times when it comes to speed, convenience, effectiveness, cost and security. For more information, visit http://www.plumchoice.com.
Contacts:
Sue Parente
PlumChoice Public Relations
Tier One Partners, LLC
781-642-7788
sparente@tieronepr.com
Amanda Tate
Circuit City Public Relations
(804) 418-8298
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