Montreal, Canada, September 14, 2005 - The NSB Group is pleased to announce that St. John Knits International has selected the Connected Retailer® suite of solutions as the IT framework for their retail operation. The new license agreements include Merchandising, Planning, Sales Analytics, Warehouse Management, POS, CRM, hardware, and professional services.
An American luxury brand, St. John needed a strong solutions platform to enable substantial business growth. "We feel that the NSB suite of solutions is the perfect choice based on their proven expertise in the specialty retail vertical," says Scott Huckleberry, Chief Information Officer for St. John. "NSB`s commitment to provide retailers with advanced, integrated solutions lets us focus on the business at hand: serving our customers. Toward that end, CRM will be our primary vehicle for growth, and NSB`s team and their other Connected Retailer solutions will likewise be instrumental to our current and future plans."
David Henning, Senior VP of Enterprise Sales and Marketing, agrees. "With the Connected Retailer, NSB enables leading retailers such as St. John to advance from where they are to where they would like to be, and to achieve their unique vision of retail success," he says. "We are proud to have this opportunity to serve as a partner in their success, and look forward to a very productive, long-term relationship."
"A successful retail organization is one of the most important vehicles in enabling a company to communicate and establish the brand in the luxury market place" says Lowell Breving, St. John`s EVP of Retail. "With NSB, our intention is to supply more timely, accurate, detailed, and pertinent information between corporate and the stores."
NSB`s Connected Retailer solutions help retailers track and analyze critical business information, from POS transactions and inventory movement to reorder cycles, pricing, and promotional campaigns. With the Connected Retailer, retailers have a powerful transaction management system at the core of their business, enabling them to collect reliable data at a central source and capture every point of interaction with their customers, suppliers, and staff. NSB`s solutions let retailers make sense of critical variables and performance indicators - from the purchase patterns of frequent shoppers to the impact of promotions to internal shrink - without exhaustive audits, huge printouts, or the need to balance data from one system to another. Through the CRM program, retail associates will be more successful in servicing and communicating with the St. John client. "It allows the retailers to have the right product at the right location at the right time and enables them to make every client experience a positive one," says Mr. Breving. "On a global scale, this enables St. John as a company to see who the client is by market, city, and state. The information that we gain from CRM allows St. John to better understand what the customer needs and wants so we can fill her fashion needs at all levels."
About St. John
Founded in 1962, St. John has expanded beyond its origin of a small family operation to the global American luxury brand known today. The company, headquartered in Irvine, California, now employs more than 5,000 people and operates dozens of offices and manufacturing facilities worldwide. Its six distinct fashion collections are sold by top specialty stores in 28 countries and 32 company-owned retail boutiques. St. John is today as it has always been, a carefully managed company, maintaining consistency of product through the administration of all stages throughout the design and manufacturing process.
About NSB Group
NSB Group is a total solutions provider for retailers of apparel, footwear, and specialty merchandise. Backed by more than 30 years of success, we create low-risk, high-reward business environments that enable our clients to profit from today`s new retail experience.
NSB`s acclaimed Connected Retailer® suite includes Planning, Merchandising, Sourcing and Product Development, CRM, Sales Analytics, Store Operations, and POS. In addition to one-stop shopping for these feature-rich products to enhance all key areas of the retail enterprise, we offer hardware and comprehensive client services - from consulting and development to implementation, training, and 24/7 support. And with Connected Retailer Managed Services, all these resources are available in a streamlined, hosted package that is ideal for smaller retailers. For more information about the NSB Group and our Connected Retailer® portfolio, visit our website at www.nsbgroup.com.
2005 NSB Retail Solutions Inc. Connected Retailer, NSB, NSB logos, & certain other marks are trademarks or service marks of NSB Retail Solutions Inc. or another NSB company. All other trademarks are owned by their respective companies.
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