Talisma’s Multi-channel CRM Solutions Continue to Lead the Market
Bellevue, WA – January 10, 2005– Talisma, the global leader in true Multi-channel CRM solutions, today announced record results for 2004. "This was truly a blue ribbon year for Talisma. Across the board the company delivered superior results in our sales, services, and product divisions. Our customer base more than doubled, our year over year revenues grew over 190%, and our product team delivered 3 major product releases this year," said Talisma President & CEO Dan Vetras.
Additionally, industry awards continue to accrue, with Talisma being awarded the 2004 Product of the Year award from Customer Interaction Magazine, the 2004 Annual Call Center Exhibition "Best of Show" Award, and the 2004 TMC CRM Excellence Award.
Talisma Continues to Gain Market Share
Talisma’s customer base more than doubled in FY 04 to over 320 global customers representing a broad range of industry segments, including higher education, technology, retail/consumer goods, financial services, non-profits/foundations, and healthcare.
Talisma Rolls Out 3 Major Releases in 2004
Talisma rolled out three new major releases of its award-winning Multi-channel CRM solution in 2004 and successfully completed the NetAgent V6.6 release shortly after the acquisition of eAssist. Over 90% of Talisma`s customer base indicated its excitement to upgrade to the new releases within the next 90 days, a very clear vote of confidence in the company’s progress and product offerings.
Talisma Increases Service and Support Focus
Talisma increased the number of programs designed to enhance the delivery and deployment of its Customer Interaction Management solutions. From the Talisma QuickStart program (designed to implement Talisma in as few as 10 days) to Talisma Remote Services (providing high quality administration and program management), Talisma Services led our customers to rate their satisfaction with the company at a 93.7% overall `very favorable` rating in a recent survey conducted of the Talisma customer base.
Talisma Announced Customer Initiatives at Annual Customer Conference
Talisma’s Customer Advisory Boards provides the foundational input that results in Talisma building the solutions our customers require. This board, initiated last year, ensures that input from global customers is heard and acted upon.
"We have a simple formula; when you build products that solve complex customer service problems, and you over-deliver, and provide award-winning support, your business will continue to grow. We are very grateful for our customers, for our dedicated employees, and for our investors/shareholders. We look forward to continuing to execute our business plan in FY 05," said Talisma President & CEO Dan Vetras. "And we will continue to deliver the most powerful Customer Interaction Management solutions that enable companies worldwide to recognize significant cost-savings and revenue-enhancing benefits."
Talisma is a leading provider of the Talisma Multi-channel CRM. It integrates the power of email, chat, real-time collaboration, and telephony applications with a mature, robust multi-channel interaction management platform, comprehensive analytics, and a fully integrated system-wide knowledgebase and customer database. Talisma`s global customers include AOL, Aviva, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, HGTV, Intuit, Mary Kay, Microsoft, MWB, Sony, Sprint, T-Mobile, Talbot`s and Tupperware. For more information, visit us at www.talisma.com.