Additional features and functionality provide greater efficiencies to large contact centers
NEW YORK, NY – May 6, 2004 - LivePerson, Inc. (NasdaqSC: LPSN), a leading provider of software solutions for online communications including sales, marketing and customer service, today announced the availability of LivePerson 6.5, which provides new capabilities to LivePerson`s fully integrated chat, email and knowledge base platform. LivePerson 6.5 addresses the increasing demands of large call centers and online sales organizations for more flexibility and customization in deployment and account management, more expansive chat routing capabilities and improved analytics to measure return on investment and agent performance.
LivePerson 6.5 includes several major enhancements to the reporting and ACD systems. The reporting capabilities have been expanded to better track issue resolution rates and the impact of agent communication and dynamic content on the online sales process. Other reporting enhancements include upgrades to the real-time display tables that allow managers to more closely monitor their agents. In addition, a more expansive ACD system has been developed to aid companies in the testing and control of outsourced agent and contact center implementations.
"LivePerson 6.5 allows corporations to expand their contact center and online sales operations domestically and abroad by bringing all communication channels into one interface," said Tony Pante, Senior Vice President of Marketing and Product Strategy at LivePerson. "The integration of communication channels, a feature driven by client feedback, enables contact center managers to easily manage knowledge across channels and to supervise and coordinate agent activity through one interface. LivePerson is dedicated to delivering products and services that maximize our customers` control over the rapidly changing contact center space."
LivePerson offers ASP (Application Service Provider) solutions that eliminate the significant infrastructure investment typically associated with one-to-one customer facing solutions. LivePerson`s complete product portfolio includes LivePerson Sales Edition, LivePerson Service Edition, LivePerson Service Edition - Platinum Series and LivePerson Pro for small businesses. All of LivePerson`s 3,000 clients utilize the power of the 6.5 platform.
LivePerson is an Application Service Provider (ASP) of technology facilitating real-time sales, customer service and marketing solutions for companies doing business on the Internet. The LivePerson service enables online businesses to communicate with Internet users in real time, thereby enhancing the online experience. LivePerson allows clients to increase revenue and productivity while decreasing the overall cost of customer support. LivePerson`s complete product portfolio includes Sales Edition, Service Edition, Service Edition - Platinum Series and Pro for small businesses. The company serves EarthLink, QVC, Macy`s, HP, Ameritrade and over 3,000 other clients. LivePerson is headquartered in New York City, with R&D; facilities in Tel Aviv, Israel.