April 22, 2004, 12:00 AM

Amazon launches its diamond store

Amazon`s Jewelry Store is offering a low-price guarantee that will match other online retailers’ prices, not just for the customer reporting the lower price but for all customers.

Kurt Peters

Senior Executive Editor

 

For weeks, the build-your-own-ring feature has been showing up on Amazon.com Inc.’s home page. Today, Amazon made official that it is launching a jewelry store.

Amazon says its Jewelry Store will offer more than 75,000 items, ranging in price from $15 for sterling silver, blue topaz earrings to $93,000 for a platinum, radiant-cut diamond necklace totaling 31.74 carats.

Amazon plans to compete in the online jewelry market partly on the basis of price. Among its strategies is a low-price guarantee with a twist: If a customer finds a similar item for a lower price at another online retailer, Amazon will reduce its price--not just for that customer but for all future customers. Whether that exposes Amazon to any risk is open to debate, analysts say. “Non-branded jewelry is very hard to commodity shop,” says Lauren Freedman, president of Chicago-based consultants The E-Tailing Group Inc. “Very few people will be able to take advantage of what seems like a great offer.”

It’s also willing to settle for lower margins on jewelry. “While the average margin in jewelry retailing is approximately 45-50%, Amazon.com targets substantially lower margins on jewelry sales, and lower still--about 13%--on diamond jewelry,” the company says. “Traditionally, jewelry product margins are high in order to cover the costs of holding inventory, renting store space, and providing display cases, a professional sales force and security. Because Amazon.com does not incur many of these costs, the company is able to significantly reduce the margin on its products.”

 

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