PFSweb to Provide Fulfillment, Distribution, Call-Center Support in the United States
PLANO, Texas--May 21, 2003--PFSweb, Inc. (Nasdaq:PFSW), a leading provider of business process outsourcing solutions, today announced an expanded partnership with Roots Canada, Canada`s number one authentic athletic lifestyle brand, to provide order fulfillment, distribution and call-center support for Roots` 2004 Olympic apparel. The agreement further solidifies the ongoing partnership between the two companies.
The U.S. Olympic Committee (USOC) recently announced that Roots will be the official outfitter for the U.S. Olympic team at the next three Olympic Games. (2004 Athens, 2006 Turin and 2008 Beijing). Roots has also provided Olympic apparel for the Canadian and the British teams.
"PFSweb quickly established and managed our first Web ordering tool during the 2002 Winter Olympics when demand for our apparel unexpectedly and overwhelmingly surged," said James Connell, Manager of New Media and E-commerce at Roots. "We couldn`t have met that demand without them and have continued our partnership to match our previous success."
Before the 2002 Winter Olympics, Roots originally forecasted about 1,500 orders during the first month, but after the Opening Ceremony and hours of media footage showing athletes in Roots gear, orders skyrocketed to more than 50,000 for the month. During that initial surge, PFSweb developed an online ordering tool within a short 48-hour timeframe to meet the high demand. PFSweb recently won a COMPTIA ASPire Award for Best Management and Operation Practices for this effort.
"Since the 2002 Winter Games, we`ve continued and expanded our partnership with Roots, enhancing their temporary Web ordering tool into a permanent, full-service solution," said Tamy Butterfield, General Manager of PFSweb Canada. "With the new tool, Roots customers across the United States can now purchase apparel and benefit from increased order accuracy and decreased delivery time."
PFSweb will provide support for the Olympic apparel through distribution in Memphis, Tenn. and call centers in Plano, Texas, Memphis, Tenn. and Toronto.
"The 2002 Olympics were a success for Roots and a testimony to the flexibility and productivity of PFSweb`s business solutions," said Mark Layton, Senior Partner and Chief Executive Officer at PFSweb. "We will take this opportunity to build upon our previous achievement and strive to attain even higher goals in order fulfillment and customer satisfaction."
About PFSweb, Inc.
PFSweb provides comprehensive outsourcing solutions to provide proven, fast and secure business infrastructure to enable traditional and e-commerce strategies. The PFSweb team of experts designs diverse solutions for clients around a flexible core business infrastructure. PFSweb solutions include: professional consulting services, e-marketplace logistics, order management, web-enabled customer contact centers, customer relationship management, international distribution and fulfillment services, reverse logistics, billing and collection services, kitting and assembly services and ERP information interfacing utilizing its Entente Suite(SM).
The matters discussed in this news release, particularly information regarding future revenue, earnings, business plans and goals, consist of forward-looking information within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 and are subject to and involve risks and uncertainties, which could cause actual results to differ materially from the forward-looking information. Such statements are not guarantees of future performance and involve risks, uncertainties and assumptions that are difficult to predict. These statements are based on assumptions and estimates that management believes are reasonable based on currently available information; however, management`s assumptions and the Company`s future performance are both subject to a wide range of business risks and uncertainties, and there is no assurance that these goals and projections can or will be met. Any number of factors could cause actual results to differ materially. The Company undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking information contained herein is subject to the risk factors and uncertainties described in the Company`s filings with the Securities and Exchange Commission, which risk factors and uncertainties are incorporated by this reference as though fully set forth herein.
This release can be found at the company Web site -- www.pfsweb.com -- which is not a part of this release. PFSweb is a registered trademark. Entente Suite is a service mark of PFSweb. All rights reserved.
PFSweb, Inc., Plano
Laura Osborne, 972/881-2900 x3574
Michael Burns & Associates
Jeff Green, 214/521-8596 x238