Docent Announces Financial Results For The First Quarter Ended March 31, 2003

Narrows GAAP and Proforma Losses

Mountain View, Calif. - April 23, 2003 - Docent®, Inc. (Nasdaq: DCNT), a leading provider of integrated software solutions proven to directly drive business performance through learning, today announced the financial results of its first quarter ended March 31, 2003.

On a GAAP basis, the first quarter 2003 net loss was $2.8 million, or 22 cents per share, compared to a net loss of $3.2 million, or 24 cents per share, in the fourth quarter of 2002 and $9.8 million, or 71 cents per share, in the first quarter of 2002.

First quarter 2003 pro-forma net loss, which excludes amortization of intangibles assets, stock-based compensation, restructuring charges and nonrecurring other income and expense, was $2.3 million, or 17 cents per share, compared to a pro-forma net loss of $2.5 million, or 19 cents per share, for the fourth quarter of 2002 and a pro-forma net loss of $7.2 million, or 51 cents per share, for the first quarter of 2002.

Docent’s first quarter 2003 revenue was $7.4 million, compared to $7.1 million in the fourth quarter of 2002 and $8.0 million in the first quarter of 2002.

“The results of Docent’s first quarter were in line with our previously announced guidance and we continue to make good progress toward our goal of profitability,” said R. Andrew Eckert, President and Chief Executive Officer. “We have progressively reduced Docent’s net loss in each of the six most recent quarters from a GAAP net loss of $18.3 million in the third quarter of 2001 to $2.8 million in this year’s first quarter.”

“Despite a weak global economy, Docent continued to win head to head competition against traditional competitors and expanded its customer base and industry leadership position,” Eckert said. “In the first quarter we signed our first three customers for Docent Analytics™ , the only turnkey solution that enables organizations to measure the impact of learning activities on business results,” he stated.

At the end of the first quarter of 2003, Docent had $37.7 million in cash and short-term investments, or approximately $2.63 per share. Deferred revenue grew to $7.3 million as of March 31, 2003, compared to $6.6 million as of December 31, 2002, and $6.3 million as of March 31, 2002. Accounts receivable days sales outstanding (DSO) was 71 days at the end of the first quarter of 2003, compared to 76 days at the end of the fourth quarter of 2002 and 87 days at the end of last year’s first quarter.

In other first quarter highlights, the company announced a major new release of Docent Enterprise™ 6.5, which extends Docent’s advantage in the market for compliance and certification solutions and tightly integrates its Peak Performance® application with Docent LMS. Docent was also recognized by Gartner as a leader in its 2003 eLearning Suites and LMS Magic Quadrants and achieved the highest overall vendor rating in the META Group 2003 METAspectrum report on learning management system vendors.

Financial Outlook

For the second quarter of 2003, the company expects revenue to be between $7.5 million and $8.0 million compared to $7.4 million in the first quarter of 2003. On a GAAP basis net loss is expected to be between 19 cents and 21 cents per share compared to 22 cents per share in the first quarter of 2003. Cash and short-term investments, excluding the impact of any stock repurchases, are expected to be between $35 million and $37 million.

TELECONFERENCE WEB CAST

Docent management has scheduled a teleconference for 2:00 p.m. (PDT), 5:00 p.m. (EDT) today to discuss financial results and business events for the first quarter of 2003, as well as the current outlook for the second quarter of 2003. A live Web-cast of the conference call can be accessed through the Investor Relations section of Docent’s Web site at http://www.docent.com/investors/. From this site, you can listen to the teleconference, assuming that your computer system is configured properly. A telephone replay of the teleconference will be available on Wednesday, April 23, beginning at approximately 4:00 p.m. (PDT) through the close of business on April 30, 2003. The replay can be accessed by dialing: 402-998-1369, access code 5689.

About Docent, Inc.

Docent Inc. (Nasdaq: DCNT) is a leading provider of integrated software solutions proven to directly drive business performance through learning. Docent solutions for sales performance, product launch, channel effectiveness, customer education, compliance, ERP/CRM implementations, and other business priorities are enabled by the industry`s most comprehensive suite of business performance management applications, industry-specific content, and world-class services. Solutions are tailored to address the unique requirements of vertical markets, including government, life sciences, energy, high tech, telecommunications, financial services, retail and manufacturing.

Docent outperforms the industry in customer satisfaction benchmarks, delivering compelling and measurable ROI to blue chip customers such as Cingular Wireless, Harley-Davidson, Wachovia Corporation, Lucent Technologies, Kelly Services, Eaton Corporation, PSS/World Medical, and Bechtel Group, Inc. Docent partners with the world`s most prominent systems integrators and business process outsourcing providers, including Exult, HP, IBM Human Capital Solutions, Cap Gemini Ernst & Young and Deloitte Consulting. Docent is distinguished in the leader quadrant by Gartner in the 2003 e-Learning Suites and LMS Magic Quadrants, and achieved the highest overall vendor rating in the META Group 2003 METAspectrum report on learning management system vendors. Docent is headquartered in Mountain View, California, with other offices throughout the United States, Europe and Asia-Pacific.