PFSweb to Handle CRM Activities for DuPont Pilot Project
PLANO, Texas, Oct 21, 2002 -- PFSweb, Inc. (Nasdaq/SmallCap:PFSW), a leading provider of business process solutions, announced today it has been selected by DuPont Fluoroproducts to provide customer service and order fulfillment activities for a DuPont Fluoroproducts pilot project creating the business`first online consumer (B2C) store.
The pilot project, which went live on the website Teflon.com on October 17, offers branded products made with DuPont(TM) Teflon(R) from various manufacturers and brand licensees. Terms of the agreement were not disclosed.
`We are extremely pleased to be retained by the 70th largest company in the world (Fortune Magazine) to support its e-commerce strategies,`said Mark C. Layton, Senior Partner and Chief Executive Officer of PFSweb. `This project adds DuPont to PFSWeb`s list of Fortune 500 and Global 1,000 clients that includes IBM, Hewlett-Packard, Dell, NokiaUSA.com, Smithsonian Institution, the U.S. Mint, Xerox and other brand name firms.`
`DuPont found it challenging to find a company capable of providing both call center and fulfillment services,`said Gary Spangler, DuPont e-business manager for Teflon.com. `PFSweb, however, did a good job in responding to both our needs and our vision to get this project off the ground.`
According to Spangler, the pilot online store offers a range of products that includes non-stick pancake makers and personal care products. If the pilot project is successful, DuPont could eventually offer a broader range of branded products made with Teflon(R), including non-stick cookware or apparel.
The pilot project will utilize PFSWeb`s Entente Suite(SM) products. Consumer queries, orders and credit card authorizations and verifications will be handled at PFSweb`s state-of-the-art call center at its Plano, Texas headquarters near Dallas. PFSweb`s distribution center in Memphis, TN, will handle product receiving and warehousing, shipments to customers and reverse logistics.
`The best-practice solutions embodied in our Entente Suite(SM) are flexible and dynamic, yet specific enough to support current and future business initiatives for DuPont Fluoroproducts,`Layton emphasized. `Our team of professionals is eager to provide the integrated, operational services that will enable Teflon.com to meet and exceed its customers`expectations.`
About PFSweb, Inc.
When the world`s brand names need proven, fast and secure business infrastructure and technology to enable traditional and e-commerce strategies, they choose PFSweb for comprehensive outsourcing solutions. The PFSweb team of experts designs diverse solutions for clients around a flexible core business infrastructure. PFSweb provides solutions that include: professional consulting services, order management, web-enabled customer contact centers, customer lifecycle management, kitting and assembly services, international distribution services, billing and collection services, and ERP information interfacing utilizing the Entente Suite(SM).
The matters discussed in this news release (except for historical information) and, in particular, information regarding future revenue, earnings and business plans and goals, consist of forward-looking information under the Private Securities Litigation Reform Act of 1995 and are subject to and involve risks and uncertainties, which could cause actual results to differ materially from the forward-looking information. These forward-looking statements are not guarantees of future performance and involve risks, uncertainties and assumptions that are difficult to predict. These risks and uncertainties include, but are not limited to, our ability to retain and expand relationships with existing clients and attract new clients; our reliance on the fees generated by the transaction volume or product sales of our clients; our reliance on our clients`projections or transaction volume or product sales; our client mix and the seasonality of their business; our ability to finalize pending contracts; the impact of strategic alliances and acquisitions; trends in the market for our services; trends in e-commerce; whether we can continue and manage growth; changes in the trend toward outsourcing; increased competition; our ability to generate more revenue and achieve sustainable profitability; effects of changes in profit margins; the customer concentration of our business; the unknown effects of possible system failures and rapid changes in technology; trends in government regulation both foreign and domestic; foreign currency risks and other risks of operating in foreign countries; potential litigation involving our e-commerce intellectual property rights; our dependency on key personnel; our ability to raise additional capital; our guarantees of the working capital indebtedness of our affiliate, Supplies Distributors; the continued listing of our common stock on the NASDAQ SmallCap Market; and our relationship with and separation from Daisytek, our former parent corporation. A description of these factors, as well as other factors, which could affect the Company`s business, is set forth in the Company`s Prospectus dated December 2, 1999 and Form 10-K for the nine-month transition period ended December 31, 2001.
To find out more about PFSweb, Inc. (Nasdaq/SmallCap:PFSW), visit our website at www.pfsweb.com. PFSweb is a registered trademark. Entente Suite is a service mark of PFSweb. All rights reserved.
Michael Burns & Associates
Preston F. Kirk, APR
PFSweb, Inc., Plano
888/330-5504, Ext. 3574