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NetSuite includes all the capability of the company`s recently announced NetLedger Advanced Accounting Suite. Companies with high transaction volume, multi-national locations, complex warehousing requirements, and complicated inventory management will greatly benefit from this release. In detail, features in the Advanced Accounting/ERP capability include:
Multi-Currency Transactions and Reporting - This capability allows businesses that sell internationally to track transactions in non-US based currencies. The powerful automated currency revaluation feature simplifies the period-end close process by generating adjusting journal entries to reflect exchange rate fluctuations.
Multi-Location Inventory - This feature gives businesses the ability to categorize entities, items, and transactions by location so they can manage, track and report on inventory across multiple locations.
Advanced Shipping and Receiving - This set of tools breaks out the order fulfillment and receiving functions for greater control of order management and workflow. Separate users can be assigned shipping, receiving and returns functions with views on order records and reports tailored to their requirements. It includes capabilities for pick, pack and ship; receiving to multiple inventory locations; and UPS shipping integration. Multi-Company Consolidations - The consolidation capabilities now allow financial results to be rolled up for complicated multi-level business entity hierarchies, with full drill-down to the subsidiary company transactional data.
Assembly and Package Items - This new inventory feature allows items assembled from other inventory parts to be tracked separately from their components. Once created, Assembly and Package Items can be managed just like a single inventory item with their own quantity counts and costing calculations. Roles and Permissions Enhancements - This feature allows unparalleled control and flexibility over the features and data that users are able to access. Various levels of restriction can be applied to users based on their department, class, location and supervisory relationship with other users.
Accounting Period Management - In addition to choosing standard calendar months, users can choose from several other templates or define the exact number of days or weeks that a business wants to include in each period. Period management gives businesses the flexibility to assign transactions to an accounting period that may not match the actual transaction date. Businesses can close periods at any time, which will block users from recording transactions into periods that have already been reviewed. This feature also gives users the ability to close different accounting modules at different times. For example, businesses can close payroll, but leave accounts receivable open while finishing recording transactions.
NETSUITE ADVANCED CRM CAPABILITY
NetSuite includes the marketing, sales and customer support functionality of NetLedger`s recently introduced NetCRM front-office application suite. This Web-based solution provides complete CRM functionality and provides important features not found in any other online CRM application including:
Sales Order Management - NetCRM allows businesses to actually sell and track product and service sales with its integrated order processing capabilities. Marketing Automation - Because NetCRM integrates purchase history, campaigns can be created to target specific customer segments. In addition, NetCRM provides end-to-end marketing campaign management -- from system-provided templates to e-mail campaign creation and distribution to results measurement and ROI analysis -- all in one application at no additional charge.
Customer Support Automation - NetCRM includes knowledge management technology for customer self service at no additional charge. NetCRM`s NetAnswers enables customers to search an online knowledge base and find answer to their questions, without calling customer support. Forrester Research estimates a 33-to-1 cost savings when customers opt for self-service vs. phone interaction.
Partner Relationship Management - NetCRM includes complete partner relationship management. The NetCRM Partner Center allows selling partners to view their leads, track orders, and submit and view support cases.
Marketing, Sales and Support Dashboards - NetCRM Dashboards are customized to the role of the individual user within the organization. Graphical snapshots provide sales representatives and managers with quarter-over-quarter and year-over-year performance comparisons while saved searches highlight the latest results of campaigns for marketing managers. Support representatives and managers will find shortcuts and the quick search invaluable in finding customer information at a moment`s notice. And the reminders within a Dashboard make it impossible to miss the things that have to get done and the problems that must be solved.
NETSUITE INTEGRATED WEB PRESENCE AND WEB STORE
Websites can be highly customized to reflect a company`s look and feel. The catalog and shopping cart functionality allow products and services to be marketed, ordered, shipped and billed automatically. Finally, NetSuite includes powerful extranet and intranet publishing capabilities that enable personalized communication with customers, partners and employees. Catalog and Shopping Cart - With a click of a button, a business can turn its Web site into a full-featured Web Store with a product catalog generated directly from the company`s item list and item images. The company can also track referrals, and accept promotional `coupons` defined through the partner and promotion code capabilities. The checkout sequence features integrated shipping rate calculation and online credit card authorization before the order is completed. Once the order is taken it then feeds directly into NetSuite`s powerful order management workflow (including drop-shipment). Customers can return to the store and login to their Customer Center to view the status of orders, track shipments, browse the knowledge base for answers to their questions or submit case forms for person-to-person customer support.
Audience-based Publishing - NetSuite`s Web Presence capabilities give vendors the ability to easily enter and publish their company information to users of their Website, allowing them to modify its layout and appearance in order to meet the needs of their business. Additionally, with NetSuite`s unique audience-based publishing architecture, vendors can also define who can see what type of content and information. In conjunction with Customer, Vendor and Partner Center `Extranet` capabilities, companies can publish specific information to groups or individual customers - a contract for one customer for example, or a price list that is made available to all customers. The functionality is also powerful for Intranet publishing.