Senior Account Manager
Lois Paul and Partners (LP&P;) LLC
phone (781) 782-5710
Multi-Channel Retail Software Suite Retail.Dot.Commerce 6.01 Offers Enhanced Functionality Through New Workflow Module and Email Repository
Natick, MA – October 2, 2002 – CommercialWare, a leading provider of commerce infrastructure solutions for multi-channel retailers, today announced the upgrade of its flagship retail software suite to retail.dot.commerce 6.01. This intermediate upgrade offers enhanced functionality through a new workflow module and email repository that will continue to help customers increase productivity and drive cost efficiencies.
retail.dot.commerce 6.01 provides retailers and direct marketers with an integrated suite of applications that support the entire retail transaction lifecycle. The latest version, which builds upon the functionality of the recently released retail.dot.commerce 6.0, offers several new functions including a workflow module, which allows retailers to direct work to individuals or work groups based on specific events and an email repository that easily stores email correspondence with customers.
The workflow module allows order and customer related tasks to be assigned to individuals or groups based on specific business events and subsequently manages the completion of those tasks. The tasks can be automatically or manually created from various touch points in retail.dot.commerce or from an outside system, such as a storefront or a warehouse management system.
The email repository is enabled by integration.dot.commerce, CommercialWare`s integration platform, which reads and forwards email messages to retail.dot.commerce 6.01 and saves them under the appropriate order and/or customer record for future reference. These emails can be displayed from various customer touch points through out retail.dot.commerce 6.01.
"CommercialWare continues to meet the changing requirements of our customers by enhancing our software so that it is the most comprehensive and productive product in the market. retail.dot.commerce 6.01 builds upon the functionality of retail.dot.commerce 6.0 to enable retailers and direct marketers to provide customers with a consistent multi-channel sales experience," said Donny Askin, President and CEO of CommercialWare. "Our customers are looking for ways to improve productivity and responsiveness to their customers. By taking customer needs and pain points into consideration, this version of the product is by far the most comprehensive the industry has to offer. We are excited to help customers better serve their consumers and, as a result, grow their businesses."
Some of the other retail.dot.commerce 6.01 enhancements include the ability to discount products through coupons, exclude certain types of special handling from tax, omit items from freight charges, present freight and handling charges and estimated arrival date at the end of each order, and display customer`s outstanding account receivable charges, as well as the addition of several eCommerce interface and merchandising module features.
retail.dot.commerce 6.01, which capitalizes on CommercialWare`s rich domain expertise and incorporates customer feedback, offers businesses enhanced order management, customer service, warehouse and fulfillment, eCommerce, merchandising, marketing and financial functionality that exceeds customer demands. With this enhanced product, CommercialWare has further extended its industry-leading solutions for multi-channel commerce by anticipating and staying ahead of industry trends.
CommercialWare is the world`s leading provider of commerce infrastructure software for multi-channel retailers. CommercialWare`s retail.dot.commerce and collaborate.dot.commerce suites enable retailers to interact and transact with, and service their customers across multiple channels, ensuring high levels of customer satisfaction and loyalty. The product suites seamlessly link all aspects of the transaction lifecycle – from customer-facing activities such as marketing, order entry, and customer service, to operational activities such as order management, fulfillment, reverse logistics, and supply chain collaboration. CommercialWare powers retail commerce for more than 90 leading retail brands, including Abercrombie and Fitch, Target, Starbucks, Brooks Brothers, J. Jill, Ritz Camera, JoS A. Bank, and Patagonia. For more information, visit CommercialWare at http://www.commercialware.com/.